Human resource management impact on knowledge management: Evidence from the Portuguese banking sector

Abstract

Purpose

The purpose of this paper is to explain and empirically test the dependence of organizational processes related to knowledge on the nature of assumptions operating in processes of human resource management (HRM) in organizations. It concentrates on practices related to training, career development and retention.

Design/methodology/approach

This empirical study as a quantitative nature and the sample is made up of 5,306 collaborators in 634 organizations belonging to an economic group in the banking sub-sector. Data were collected through two questionnaires: human resource management practices questionnaire and knowledge management questionnaire – short form. The model was tested by applying univariate and multivariate multiple regression analyses.

Findings

Findings provide support for the proposed model and show the predictive capacity of the HRM practices regarding knowledge management (KM) processes, revealing a strong direct relationship between the two constructs. It stands out that the people management practices adopted from an organic and valued perspective possess a particular and distinctive capacity to predict and impact positively on KM processes.

Practical implications

The findings may be used by human resources and KM practitioners interested in the development of organizational knowledge through human resource practices.

Originality/value

The main contribution of this study is to confirm the close relationship of dependency between organizational management processes regarding people and knowledge, showing the positive effect of best practices of HRM on KM processes, as opposed to traditional or transactional practices.

Citation

Figueiredo, E., Pais, L., Monteiro, S. and Mónico, L. (2016), "Human resource management impact on knowledge management: Evidence from the Portuguese banking sector", Journal of Service Theory and Practice, Vol. 26 No. 4, pp. 497-528. https://doi.org/10.1108/JSTP-12-2014-0269