An empirical investigation of student online learning continuance intention in the post-COVID-19 pandemic era
Journal of Systems and Information Technology
ISSN: 1328-7265
Article publication date: 24 July 2024
Abstract
Purpose
The purpose of this paper is to investigate students’ viewpoint regarding continuation of using online learning in the post-COVID-19 pandemic world. While during the pandemic years predominantly all formal learning was forced to move online, in the postpandemic environment traditional postsecondary education institutions generally resumed in-person (or face-to-face) learning. Nonetheless, it is possible that some students would like to continue using online learning after using such a system during COVID-19 restrictions. Therefore, it is important for postsecondary institutions to understand students’ views on continuing with online learning so that these institutions can better adapt their offerings to learners’ preferences.
Design/methodology/approach
This study uses a cross-sectional online survey-based approach grounded on an innovative theoretical framework blending the unified theory of acceptance and use of technology 2 into the expectation-confirmation model of information systems continuance. Data were collected from 247 students in Canada in Fall 2022 and were analyzed with partial least squares structural equation modeling techniques.
Findings
Perceptions of usefulness and of monetary benefits relative to costs together with developing positive habits regarding online learning are the most significant beliefs motivating students to want to continue with online learning. Furthermore, positive disconfirmation of initial expectations and satisfaction relying on previous use together with a favorable attitude with respect to online learning strongly influence the intention to continue with online education.
Originality/value
The study opens the door for similar research in other cultural contexts (e.g. with a different individualistic-collectivistic pattern) and for other domains that moved totally online during the COVID-19 pandemic (e.g. primary health care) to maximize people satisfaction while minimizing societal costs.
Keywords
Acknowledgements
The authors would like to thank the Editor, Professor Raymond Chiong and the three anonymous reviewers of the Journal of Systems and Information Technology for their effective feedback and recommendations that helped them improve this article before publication.
Citation
Cocosila, M., Trabelsi, H. and Farrelly, G. (2024), "An empirical investigation of student online learning continuance intention in the post-COVID-19 pandemic era", Journal of Systems and Information Technology, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JSIT-08-2023-0156
Publisher
:Emerald Publishing Limited
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