The interrelationship of family identities, personalities, and expressions on family winery websites

Adele Berndt (Media Management and Transformation Centre, Jönkping University, Jönköping, Sweden and Gordon Institute of Business Science, University of Pretoria, Johannesburg, South Africa)
Corné Meintjes (Department of Strategic Communication, Faculty of Humanities, University of Johannesburg, Auckland Park, South Africa)

Journal of Product & Brand Management

ISSN: 1061-0421

Article publication date: 9 February 2023

Issue publication date: 26 June 2023

1684

Abstract

Purpose

Family businesses feature prominently in economies, including the South African wine industry, using websites to convey their family identity. This research paper aims to explore the family identity elements that family wineries use on their websites, their alignment and how these are communicated online.

Design/methodology/approach

Based on Gioia’s methodology, a two-pronged approach was used to analyze 113 wineries’ websites’ text using Atlas. ti from an interpretivist perspective.

Findings

South African wineries use corporate identity, corporate personality and corporate expression to illustrate their familiness on their websites. It is portrayed through their family name and heritage, supported by their direction, purpose and aspirations, which emerge from the family identity and personality. These are dynamic and expressed through verbal and visual elements. Wineries described their behaviour, relevant competencies and passion as personality traits. Sustainability was considered an integral part of their brand promise, closely related to their family identity and personality, reflecting their family-oriented philosophy. These findings highlight the integration that exists among these components.

Practical implications

Theoretically, this study proposes a family business brand identity framework emphasising the centrality of familiness to its identity, personality and expression. Using websites to illustrate this familiness is emphasised with the recommendation that family businesses leverage this unique attribute in their identity to communicate their authenticity.

Originality/value

This study contributes to understanding what family wineries communicate on their websites, specifically by examining the elements necessary to create a family business brand based on the interrelationship between family identity, personality and expression with familiness at its core, resulting in a proposed family business brand identity framework.

Keywords

Citation

Berndt, A. and Meintjes, C. (2023), "The interrelationship of family identities, personalities, and expressions on family winery websites", Journal of Product & Brand Management, Vol. 32 No. 5, pp. 752-773. https://doi.org/10.1108/JPBM-11-2021-3751

Publisher

:

Emerald Publishing Limited

Copyright © 2023, Adele Berndt and Corné Meintjes.

License

Published by Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial & non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode.


1. Introduction

Family businesses are the backbone of private industry and have gained political and consumer attention (Andersson et al., 2018) because of their positive economic contribution (Obermayer et al., 2022). Communicating the identity of a family business produces positive consumer responses (Schellong et al., 2019; Shen and Tikoo, 2021), including positive perceptions, increased loyalty and improved business performance (Simões et al., 2005). The family business’s identity is an asset because it supports the family firm’s positioning (Alonso‐Dos‐Santos et al., 2019), capturing the consumer’s attention as a necessary first step in the purchasing decision process (Van Loo et al., 2015).

Family businesses, where one or more family members are involved in management (Litz, 1995), are typical in the wine industry, and many have a long tradition of producing wine (Gallucci et al., 2015; Vrontis et al., 2016). Family wineries exhibit a strong connection between the family and the wine produced, reflecting family values and traditions (Bresciani et al., 2016). The family winery identity offers family organisations the opportunity to commercialise their products using their corporate identity (CI), corporate personality (CP) and corporate expression (CE) for competitive advantage (Gallucci et al., 2015) thereby using family business identity communication (Bettinelli et al., 2022). The family element of the business essence (e.g. identity and personality) is pivotal to the formal and informal communication (expression) of the “familiness” and family involvement in the business (Lude and Prügl, 2018, p. 121). Familiness encompasses the idiosyncratic bundle of resources held by a family business. The notion of familiness draws on the resource-based view that the brand must be valuable, rare, imperfectly imitable (i.e. authentic) (Mingione et al., 2019; Vallaster and Lechner, 2022) and non-substitutable to be a source of competitive advantage (Barney, 1991). As wine sales are increasingly competitive (Strickland et al., 2013; Vrontis et al., 2011), familiness and family involvement can provide a source of competitive advantage for family businesses (Soler et al., 2017).

Serving as the empirical context, in 2020, the South African wine industry produced 898 million litres of wine and was ranked eighth on the international list of wine producers (Top Wine SA, 2021a). The sector employs 265,000 people and generates export revenue for South Africa (Schutz, 2021). Although the recent pandemic shut down these industries, exports recovered to levels similar to those in 2019 by the end of 2020. Furthermore, family businesses are the leading ownership form in the South African economy. They are internationally described as ubiquitous (De Massis and Rondi, 2020), impacting entrepreneurial and economic growth (Botero et al., 2018; Maguire et al., 2013). Consequently, South African wineries present a unique and relevant research context (Faraoni et al., 2020).

Traditional (e.g. print) and new media (e.g. websites and social media) are used in family businesses’ marketing communication strategies to build and differentiate their brands. One form of new media used by family wineries is websites. Websites are significant because they can be used for online sales and to convey family heritage and the nature of the family business (Blombäck and Ramírez-Pasillas, 2012; Canziani et al., 2020; Strickland et al., 2013). Studies conducted by Strickland et al. (2013) and Canziani et al. (2020) highlight the importance of the perceptual component, namely, what external stakeholders think about an organisation as depicted on their websites as suggested by Botero et al. (2013).

The family story is presented on these web pages, including the nature of the business and family history, thereby promoting their identity and values (Canziani et al., 2020; Strickland et al., 2013). Previous research has examined how family wineries use their family heritage to actively promote and market their business (Köhr et al., 2019; Paunovic et al., 2022) as it impacts the sales of the wine (Strickland et al., 2013).

Research into family business branding is described as being in “its infancy” (Shen and Tikoo, 2021, p. 945), with research into family businesses in the wine sector being “practically non-existent” (Soler et al., 2017, p. 67). Branding is important in the wine industry (Vrontis et al., 2011), and wineries tend to follow different strategies to communicate their brand (Micelotta and Raynard, 2011). Because organisations like family businesses use websites to build and communicate their brand, they determine the identity aspects presented online and the elements included on the website as the senders of the message. The unique research context (Faraoni et al., 2020) and the extent of family ownership in this industry (Vrontis et al., 2016) provide research opportunities into the brand identity elements (Faraoni et al., 2020), their alignment and how these are communicated online.

Some authors (Hatch and Schultz, 2001; Hatch et al., 2008; Iglesias and Ind, 2020; Mingione et al., 2019; Pranjal and Sarkar, 2020) have explored the alignment between brand identity elements such as vision, culture, values, purpose, identity, image and practices, with a limited focus on family wineries. Thus, this research explores the family identity elements and the relationship among these elements used by family wineries on their websites. This study identifies these family identity elements and how they are communicated online on websites. Moreover, the study contributes to understanding identity from a sender’s perspective (i.e. family wineries) by identifying what is communicated (Florin Samuelsson and Nordqvist, 2007).

The paper presents the theory associated with identity and the use of websites. After that, the qualitative methodology using a content analysis of the current websites of 113 family wineries in South Africa is discussed. This is followed by the findings and a discussion of the implications (theoretical and practical) accruing from the study.

2. Literature review

2.1 Introducing corporate identity, corporate personality and corporate expression

Numerous authors have researched CI and its elements (Balmer, 2001a; Hatch and Schultz, 2003; Melewar, 2003; Melewar et al., 2018; Suvatjis et al., 2012; Urde, 2013) with varied viewpoints, perspectives and terminologies (Balmer, 2001a; Devereux et al., 2020). These diverse views result in a lack of agreement on a universally accepted definition of CI (Devereux et al., 2020; Kitchen et al., 2013; Melewar, 2003). A summary of these viewpoints is presented in Table 1. Broad categories associated with CI, CP and CE and the most important concepts or characteristics related to each are presented.

Based on this previous research presented in Table 1, the following interrelated aspects served as the focus of the study: CI, CP and CE. CI can be viewed as everything the organisation says, makes or does (Balmer, 2017), comprising elements that give it “its distinctiveness” (Balmer, 2001a, p. 254) and a source of competitive advantage (Balmer and Podnar, 2021; Roper and Fill, 2012). For the purpose of this study, Balmer’s (2013, p. 725) perspective is adopted, which holds that CI is the “innate characteristics that define and differentiate an organisation”. CI is viewed as what the organisation is, reflecting its character (Balmer, 1995; Hatch and Schultz, 1997) and enabling it to deliver its brand promise (Balmer and Podnar, 2021). The human characteristics that form this character are considered the CP (Greyser and Urde, 2019). CI is used to build the corporate brand (Balmer, 2001a) linked to the CP (Melewar et al., 2018; Olutayo Otubanjo and Melewar, 2007). CE includes all forms of communication, including visual identity, used by an organisation to transmit its uniqueness and create positive associations among the stakeholders (Abratt and Kleyn, 2012; Roper and Fill, 2012; Tourky et al., 2020). CI, CP and CE are inextricably intertwined (Balmer et al., 2009; de Chernatony and Harris, 2000; Harris and de Chernatony, 2001; Hatch and Schultz, 2001; Urde, 2013), with corporate brands developing out of corporate identities (Balmer, 2001a; Balmer, 2012).

2.1.1 Corporate identity

CI is visible in the organisation’s products and services (Bick et al., 2003), creating the corporate brand (Balmer, 2001b), thus being inseparable (Balmer and Podnar, 2021). The corporate brand reflects organisational values to its stakeholders (Uggla, 2006), influencing its image and reputation (Balmer, 1998; Blombäck and Ramírez-Pasillas, 2012). CI includes a strategic mission and vision, strategy as a reflection of its philosophy, and core values. The mission, vision and values indicate the organisation’s direction, purpose and inspiration (Melewar et al., 2018), reflecting the “aspirations for the company” (Hatch and Schultz, 2001, p. 4). It echoes the founder’s personality (Balmer, 2015), which reflects its family heritage. The family’s name is integral to the corporate brand, requiring the management of all associated aspects (Blombäck and Brunninge, 2009). Therefore, similar to Blombäck and Brunninge (2016), Blombäck and Ramírez-Pasillas (2012) and Micelotta and Raynard (2011), we viewed the family as a corporate brand.

2.1.2 Corporate personality

CP addresses the “attitudes and beliefs of those within the organisation” (Balmer, 2001a, p. 256; Balmer, 2015), reflecting human characteristics (Keller and Richey, 2017), character (Urde, 2013) and personality traits (Banerjee, 2016) that give it individuality (Devereux et al., 2020). It includes organisational culture (Abratt, 1989) and employees’ shared values, beliefs and behaviour (Harris and de Chernatony, 2001; Hatch and Schultz, 1997). It impacts how employees behave within the organisation and interact with external stakeholders, such as customers (Gray and Balmer, 1998). Behaviour reflects what is important to the organisation, thus revealing its identity (Van Riel and Fombrun, 2007). The leader’s philosophy is reflected in the culture (Gray and Balmer, 1998). Consequently, the family business, which is tied to the founding family, impacts the culture and employees’ behaviour. Specific personality traits can be identified in the organisation, including their passion for their products and compassion towards their external stakeholders (Keller and Richey, 2017).

2.1.3 Corporate expression

The term CE encapsulates all the ways its identity can be communicated to stakeholders (Abratt and Kleyn, 2012). This enables the organisation to determine what to say, how much should be said and who should say it (Abratt, 1989; Abratt and Kleyn, 2012), thereby communicating their nature and distinctiveness (Bettinelli et al., 2022; Zanon et al., 2019). The outcome of these questions is reflected in all forms of organisational communication (Balmer, 1998; Melewar et al., 2018), including verbal and visual communication. Visual identity includes visual design aspects, such as the logo, name and colours, and is applied to corporate marketing literature (He and Balmer, 2007; Melewar et al., 2018; Tourky et al., 2020) on corporate websites. Relationships can be viewed as a form of expression, as relationships involve sharing information and creating connections. Without communication, diverse relationships cannot be developed (Duncan and Moriarty, 1998). CE often develops around the founder, which in this case is the family (Balmer, 2001a), while also presenting the promise, a key building block of communication to the stakeholders (Holtzhausen, 2021; Van Riel and Fombrun, 2007). CE influences an organisation’s personality, including culture and behaviour (Olutayo Otubanjo and Melewar, 2007; Van Riel and Balmer, 1997), and as it is based on the CI of the organisation, it requires alignment between these concepts (Balmer and Podnar, 2021).

2.1.4 The interaction between corporate identity, corporate personality and corporate expression

The preceding discussion indicates an interrelationship between CI, CP and CE, with all three influencing the development of the corporate brand. Similarly, family brands can be seen to develop from the interaction of these elements. These identity elements are determined and implemented by the family and thus reflect the unique nature and purpose of the family wineries. They influence how the family and the business are perceived by various stakeholders (Greyser and Urde, 2019), which can contribute to competitive advantage (Gallucci et al., 2015).

2.2 Family businesses in the wine industry/family wine businesses

Family businesses are common in the wine sector (Georgiou and Vrontis, 2013). The family tradition creates a unique association with the specific wine produced in line with the family winery’s values, symbols and traditions (Vrontis et al., 2016). The family brand – namely, the “set of associations identified with a particular family” (Parmentier, 2011, p. 218) – can positively affect customers’ perceptions (Blombäck and Brunninge (2016). This is especially true because family history and heritage create a competitive advantage (Gallucci et al., 2015) and market influence for the family wine business (Faraoni et al., 2020). Family wine businesses build on resources, such as the family name, family-owned real estate, and family heritage to develop their identity (Pucci et al., 2017; Rovelli et al., 2022; Vrontis et al., 2016). Consequently, family wineries can add symbolic attributes to the products offered, affecting sales growth due to the family association’s symbolic value, particularly relevant in the wine industry (Gallucci et al., 2015). As the winemaker is often a family member, the name serves as a critical branding dimension used at a corporate and product brand level (Gallucci et al., 2015).

2.3 Family identity portrayed through websites

The internet has impacted small businesses, providing customers with information concerning these businesses and their products (wines) (Begalli et al., 2009). As a direct communication channel (Martínez et al., 2019), websites serve several vital functions for wineries, such as providing cost savings, accessibility, niche marketing and partnerships for the wineries by developing involvement, engagement and connection to the winery among a wide range of stakeholders, including consumers, trade and the media (Taylor et al., 2010; Yuan et al., 2004). For customers, a website also serves as the first contact point with the winery (Nowak and Newton, 2008). It must reflect its identity, including its history, wines (and associated awards), tasting information and contact details (Taylor et al., 2010). Features common to wineries are managers’ (and employees’) profiles, maps, stories about the winery and estate and information about nearby tourist attractions (Yuan et al., 2004). For smaller wineries, websites are viewed as affordable (Yuan et al., 2004) and allow them to sell their products online (Vlachvei et al., 2014), making this an attractive communication tool. For family wineries, websites are essential for communicating the family identity (Blombäck and Brunninge, 2009; Blombäck and Brunninge, 2016). Furthermore, websites allow wineries to focus on specific target markets and nurture relationships with stakeholders to promote the complete wine experience.

Website design and content are important considerations (Martínez et al., 2019). Website design contributes to the image and reputation of the winery (Canziani and Welsh, 2016) while creating opportunities to expand its reach and interactivity (Vlachvei et al., 2014). Website content can differ depending on the age and size of the wineries. Wineries linked to the “Old World” (i.e. where traditional winemaking processes are used and more than five generations are involved in the business) highlight their history, usually with a section explicitly mentioning their heritage. In contrast, “New World” wineries, such as South African wineries, tend to be more innovative, as seen in their exploration and experimentation, using extensive and interactive sites to highlight their heritage and stimulate wine sales (Spielmann et al., 2021).

3. Methodology

This research was approached from an interpretivist paradigm to identify the identity elements used by family wineries in South Africa. The focus was on interpreting the text (Hsieh and Shannon, 2005) associated with these family wineries using the concepts identified from the wineries’ websites and the literature, as presented in Table 1. A two-pronged approach was adopted. The first consisted of a descriptive analysis in which information about the wineries were captured on an Excel spreadsheet. The second consisted of downloading the text from the websites of the selected wineries.

Because of the study’s exploratory nature, text-based data were collected from the websites of family-owned wineries in the Western Cape. Most of the wine industry in South Africa is located in this region. Data were collected using industry sites identifying 1,048 wine producers (Wine-Searcher, 2021). Using non-probability, purposeful sampling to select the sample, 125 wine cellars – and those with family ownership – were identified from Top Wine SA (2021b).

For the descriptive phase of the research, details on each wine cellar were recorded in Excel, including ownership, size, website address and social media platforms. As the focus of this study was on the wineries’ websites, the “About us”, “Our Story” and “Who we are” sections of each were downloaded and included in the analysis. Only websites with these sections were included in the data set, resulting in 113 websites being analysed (see Appendix for a list of the wine farm websites included in the research).

Gioia’s methodology (Gioia et al., 2013) was adapted for this research. Although it is typically applied in working with interview data specifically following a grounded theory tradition, it was applied in this research as a systematic framework for the website data obtained. Consequently, this research does not attempt grounded theory. Instead, it follows a systematic approach of extracting first-order terms (from website data), followed by second-order theory-centric themes, which were then filtered into overarching theoretical dimensions. Its application resulted in the development of a data structure (Table 2). There were instances where a code group was created because of some codes being closely associated. The names of these are presented in italics in Table 2, together with the frequencies in brackets. Frequencies used in qualitative data presentation are considered quasi-statistics, which are simply counts for better precision. A study that uses such frequencies does not constitute a mixed methods study (Maxwell, 2010). Two independent coders read and reread the 113 usable websites. The Atlas. ti software was used to analyse the selected website texts.

During the first-order analysis (Step 1), the text from the websites was reduced and categorised into manageable numbers and labelled (codes and code groups). Initial concepts were identified and grouped using the content (text) from the wineries’ websites. During this process, linkages were created between the codes and code groups to illustrate whether a code contradicts, influences are the same as is a property of, is associated with, is a cause of or is a part of another code. The symbols associated with each of these relationships are provided in Table 3.

Two indicators highlight how relevant a code is to the data set (groundedness indicated by the letter G) and how many codes are linked to a particular code (density indicated by the letter D). These provide insight into a code’s relevance and relationship with another code.

The second-order analysis is the next step in the research, focusing on the theoretical development of the concepts (Table 1) (Gioia et al., 2013). During this phase, the researcher assumed the role of a knowledgeable agent, relating first-order terms to second-order abstraction, as demonstrated in the discussion at the end of the results section. The aggregate dimensions of these themes were further refined (Gioia and Chittipeddi, 1991), which then formed the basis of the family business brand identity framework.

All information included in the research is in the public domain, with no ethical implications. The four-dimension criteria created by Lincoln and Guba (1985) were applied to this research. To maintain credibility, credible and reliable data sources were selected, which included the publicly available websites of the selected South African wineries listed on Top Wine SA (2021b). To ensure dependability, a detailed description of the methods used was provided, and an audit trail was established using the Atlas. ti software package to record the data analysis process. For confirmability, two coders coded the same sample of the data. To ensure transferability, purposeful sampling ensured that the study could be replicated using a different sample with the same inclusion criteria. Data saturation was obtained during the analysis.

4. Results

In total, 42 wineries (33.6%) indicate their family nature by including “family” in the winery name, though this was not always carried over in the website address. Some highlight their family connectedness through their name (Beverland, 2006), the brand story (Strickland et al., 2013), and the “people” pages on the site. The “people” page includes a discussion of the contribution of a range of individuals, including employees who tend to be viewed as family members (Canziani et al., 2020). Sixty-seven wineries (53.6%) indicate an establishment date after 1990, limiting how they could appeal to their past. Similar to Beverland (2006) and Maguire et al. (2013), web pages also highlight where the wine is produced and the commitment to products. Moreover, details are presented on the businesses’ sustainability efforts (e.g. environmental sustainability). The findings are presented around the three identity elements identified from the literature, namely CI, CP and CE, focusing on websites.

4.1 Corporate identity

Informed by the literature review, Figure 1, extracted from Atlas. ti, provides an overview of the prevalence of the codes and code groups identified in the data structure, indicating the density and groundedness of each associated with the CI elements.

From Figure 1, it is evident that the portrayal of the family identity associated with the selected wine farms was most prominent, with a groundedness score of 173. Family wineries primarily project their identity on their websites by referring to their family legacy (familiness). For instance, Boplaas Family Vineyards, which was established in 1880, describes its heritage as follows:

The family farming legacy continues at Boplaas, with both my daughters involved in the enterprise and with many longstanding employees’ children working alongside them. Without the sterling efforts of all involved in the vineyard and cellar, our story would be a short one indeed and it is their task to write the next chapter in our journey.

The codes related to the family identity of the family wine farms are legacy (G = 134), family history and ownership (combined G = 38), generations and heritage (combined G = 8), the mission and vision (G = 60), their philosophy (G = 78) as well as their values (G = 9) and goals (G = 4). Family legacy is associated with the quality (G = 151) of the wines produced and awards (G = 66). Some wines are referred to as the flagship wines of specific farms (e.g. Clos Malverne Wine Estate’s “Our story” web page states: “Auret, the flagship wine of the range, is her maiden name, and Seymour’s [the owner’s] middle name”), whereas others’ identities are positioned around their organic nature (G = 38) (e.g. Iona Wine Farm’s “How we farm” web page reveals: “Our vineyards must be alive. We want to make lively wine. For this reason, no synthetic fertilisers are used, no snail pellets and no insecticides. We make all our own compost using biodynamic methods and preparations”) or exclusivity, namely, boutique wines (G = 35) (e.g. the Groot Phesantekraal’s “Our story” page affirms: “Their boutique winery, under the expert management of Etienne Louw of Altydgedacht, soon established a niche for itself in the Durbanville wine valley…”). The wine farms being world-class was mentioned 23 times, while reference was also made to the beauty of the farms.

Family history and ownership are prominently displayed in many family wineries either through a narrative of the history, timelines, or a family tree. Neethlingshof Estate explains its roots as follows:

The history of Neethlingshof Estate spans more than 300 years. In 1692, Willem Barend Lubbe, a German settler, began farming the site he had been granted by Governor of the Cape Simon van der Stel on the Bottelary Hills overlooking False Bay.

This quote illustrates the colonial influence in South Africa and the resultant controversy around land ownership in South Africa (Gebrekidan and Onishi, 2019, 9 March). It further highlights the link to the importance of employees as stakeholders for family wineries in South Africa. The farmworkers are not only employees but play a role in land reform.

The family heritage is displayed on the website in text and through images. Like many of the wines studied, Delheim wines illustrates its family heritage by portraying images of the family on the “Our story” page on its website. The generations in the family are captured in one photo. Another farm, Altydgedacht, uses parts of the family history to showcase the legacy, generation and history associated with the farm identity:

The Parker Family have been the custodians of the farm since 1852, a legacy spanning six generations. George Francis Parker, then aged 19, arrived at the Cape with his family in 1819, with one of the many groups of settlers sent by the English government to the Cape and the Australian colonies. George remained at the Cape to become a merchant and later to acquire the farm, while the rest of the family settled in Australia. His perseverance laid the foundation for a new era for the farm and a 150-year-old ownership.

The identities of family wineries are influenced by their mission and vision (G = 60), which are reflected in their mission statements, goals, values and philosophy statements on their websites. For example, Alheit Vineyard makes the following statement on its website, linking its identity to the location of the vineyard:

Our goals are simple. We want to make wines with a clear sense of Cape identity. We want to show that the Cape’s vinous heritage is worth celebrating and protecting. We love old vineyards. We love dry farming. We love bushvines. We think that “ordinary grapes” are in fact wonderful. We believe that great things are possible here in the Cape, and that we are now just scratching the surface of what can be done.

Other vineyards highlight the desire to build a business “for the next generations” (Almenkerk Wine Estate) or “the beginning of a family legacy” (Thelema Mountain Vineyards), by “harnessing our strong family bond” (Leeuwenkuil Family Vineyards).

Family wine farms mention their philosophy (G = 78) rather than their mission and vision statements (G = 60), with some referring to their values (G = 9) and goals (G = 4). Hartenberg Estate focuses on its philosophy to “leave Hartenberg in a better condition than when we started”, while Imuko Wines claims:

Imbuko Wines envision a Sustainable Wine Company with two core principles of growth and excellence as we strive to consistently produce and deliver service to our stakeholders that meet the international standards and requirements, as well as comply with regulatory and statutory regulations.

One of the themes with the most mentions relates to competency. Wine farms have a strong focus on the quality of their work (G = 151), the awards they win (G = 66) and their craftmanship (G = 3). Raats Family Wines talks about quality: “With Gavin Bruwer joining Raats’ side in 2010, the family affair has one shared mission: to consistently produce Chenin Blanc and Cabernet Franc of outstanding quality from South Africa and to establish these wines as international benchmarks”.

Critical to the industry is the quality of the wines on sale, which serves as a reflection of their competencies. Wineries clearly state their commitment to producing quality wines: “For more than a century, the [Neethlingshof] Estate has been synonymous with the best winemaking traditions of the Western Cape” (Neethlingshof Estate). Phrases used to describe this quality commitment include “handcrafting of excellent wines” (Clos Malverne Wine Estate); “perfect the art of winemaking” (Boschkloof Wines); and “where excellence meets winemaking” (Stellenrust).

To provide other evidence of quality, many wineries mention the awards they have received for their wines, such as “Chardonnay 2016” by Bartinney Wines and the “2010 Beau Constantia, Cecily received the award for the best Viognier”. Increasingly, the awards that are placed prominently on the website are those received for their environmental and social efforts, such as “2018 Amorim Biodiversity Award” (Spier Wine Farm), “Climate Change Leadership Award” (Backsberg) and “International Women’s Forum South Africa Excellent Award in Recognition of a Sterling Contribution to Business and Community” (De Morgenzon, Stellenbosch).

4.2 Corporate personality

Informed by the literature review, Figure 2, extracted from Atlas. ti, provides an overview of the prevalence of the codes and code groups identified in the data structure, indicating the density and groundedness of each associated with the CP elements.

The wineries reflect their culture aligned to the family and their history. For example, the Back family indicates its family culture within its estate description:

An immigrant from Lithuania, the young Charles Back I landed on these shores in 1902. With a strong work ethic and passion for wine, he soon built up a booming wine export business.

This is reflected in the activities of his son (Charles Back II), who, on inheriting a share of the estate, introduced new grape varieties and started making artisanal cheese, reflecting his desire to “do things differently”.

The associated codes used to describe their culture were ethical (G = 17), integrity/honesty (G = 14), strong work ethic (G = 3), being big-hearted (G = 2), dedication (G = 9) and having a spirit of ubuntu (G = 1). An example of this can be seen on the website of Longridge Wine Estate:

Spiritual and ethical practices are greatly considered as we actively participate in biodynamic farming methods. Being biodynamic goes beyond being ecological and environmentally conscious, it’s about sustaining ecosystems and planning for the future.

Family wine farms’ expression of their personality is reflected in their passion (G = 50) that they are modern/contemporary (G = 46), and their love for what they do (G = 36). Other personality traits displayed are tradition (G = 30), pride (G = 14), innovation (G = 9), being African (G = 1), being authentic (G = 2) and humility (G = 1). Muratie Vines expresses its personality as follows:

At Muratie, our passion for preserving our rich heritage, and the wonderful human stories that are woven into the very fabric of our history, are matched only by the way in which we produce our fine wines.

The personality characteristics described on the website are closely associated with the character of the family members. One characteristic described by the families is their passion primarily for producing wine and cultivars. Blake’s Family Wines describes this as being “passionate about producing quality products bearing their name”. The Saxenburg Wine Estate describes it as:

[…] a heart which burns with the passion consistently creating the finest wine year after year; the mind, which keeps the heart in check by making the best, most informed decision at every juncture; and lastly – the soul, which binds knowledge and passion together.

This passion extends to food and literature (Leopard’s Leap). Furthermore, the families’ pride in producing quality wines influences their choices regarding the business, describing it as a “proud tradition” (Babylon’s Peak).

4.3 Corporate expression

Informed by the literature review, Figure 3, extracted from Atlas. ti, provides an overview of the prevalence of the codes and code groups identified in the data structure, indicating the density and groundedness of each associated with the CE elements.

Relationships within the family, among family members and the treatment of the employees working on the estate are considered essential and communicated on the website. The wineries’ websites detail various types of social responsibility efforts undertaken to positively influence the lives of those working on the estates, such as health care, education of employees’ children and living conditions. As an alcohol supplier, Beyerskloof established the FAITH fund in support of foetal alcohol syndrome and interrelated treatment:

The FAITH Fund raises funds to inform people in rural areas of the dangers involved in the use of alcohol during pregnancy. The funds are appropriated by schools for FAS [foetal alcohol syndrome] projects and awareness campaigns.

Two broad themes were identified as associated with relationships: relationships with various stakeholders and stakeholder identification. The stakeholders mentioned on the websites of the family wine farms are clients/customers, the community, employees and the government. In addition, there are relationships with stakeholders, the care of employees and their children, the empowerment of black people, as well as listening to and being transparent.

Employees and clients/customers were the most prominent stakeholders identified. The employee emphasis focuses on the care provided to the employees’ children and the employees themselves, supported by training/education/schooling opportunities. One way the Bosman Family Vineyards supports its employees is:

For every bottle of Fairtrade wine sold, a small additional amount of the selling price, what we call “social premiums” are collected and paid back to the Adama Foundation. This is a communal fund administered by the farm employees, with mentorship by management, to spend as they see fit, to improve the social, economic and environmental conditions of their own community.

Imbuko Wines describes its business as “developing long relationships with our clients. We are successful because we offer our clients quality, loyalty and integrity and therefore receive the same in return”.

Value promise or the value proposition includes a focus on sustainability, highlighting the importance of the environment and biodiversity to the winery’s future. Bartinney Wines describes this in the following way: “Creating excellence in wine has not been a singular pursuit. Our belief is that every aspect must work in harmony: agriculture with nature, people with animals, sustainability with excellence”. The focus of the brand promise of the wine farms revolves around the soil (G = 69) and climate (G = 63) influencing what the winery promises to offer. Established in 2004, Almenkerk Wine Estate shares on its website: “It is only due to the wide ranges of slopes, orientations and soil types that we are able to grow such a variety of cultivars”. Concerning climate, Bouchard Finlayson Winery affirms:

The mountain peaks surrounding the valley trap the moisture from these winds, ensuring frost-free winters and cool summer days that allow for longer, slower ripening periods in the months before harvest. In short, this cool maritime climate offers the ideal conditions for crafting world-class Pinot Noir.

Among these wineries, there is a strong emphasis on sustainability; conservation and the protection of biodiversity; being eco-friendly, energy- and water-wise combined with social responsibility efforts; and being considered a Fairtrade producer. Conservation (G = 50) and sustainability (G = 37) are regarded as more important than being carbon- and eco-friendly, as well as energy- and water-wise. Protecting the biodiversity on these farms is essential, although not as crucial as being sustainable. Paul Cluver Family Wines declares:

The family pursues sustainable agriculture and has been given international recognition for its farming practices. These awards include the Drinks Business Green Awards Lifetime achievement, and the Nedbank Green Award for Best Environmental Farming Practises and Nedbank Leader in Water Conservation. We are also a champion farm for Biodiversity in Wine.

Family wine farms use multiple ways to position themselves among their competitors. From the data, three broad themes emerged: hospitality and tourism, how the wine farms describe themselves, and the natural attractions and features of the farm.

The main attractions of the wine farms include providing accommodation (G = 132), restaurants (G = 80), and wine tasting (G = 36). Other hospitality and tourist attractions include conference and wedding facilities, with some mentions of the unique architecture of the buildings on the farm. Steenberg Wine Farm describes its offering as follows:

Steenberg Farm boasts the 5-star Steenberg Hotel, with 24 rooms encapsulating the dictum of understated luxury, offering spectacular views and discreet, personalised service. The original Manor House has been lovingly restored and declared a Provincial Heritage Site. Here the legendary elegance and traditions of the 17th century blend harmoniously with the most refined comforts and conveniences of our modern age.

The natural attractions on the wine farms, such as the fynbos, proteas, horses, sandstone and even leopards, are mentioned on their websites to illustrate their uniqueness. For instance, Neil Ellis Wines writes: “As part of a rehabilitation programme we remove alien plants to promote growth [sic] of indigenous vegetation such as fynbos”.

4.4 The interrelationship between family identity, personality and expression

A family business brand identity framework presented in Figure 4 is developed to understand the interrelationships between the family identity elements, specifically family identity, personality and expression. Although such a depiction may oversimplify the relationship between these elements (Mingione et al., 2020), it illustrates that family identity is intertwined with its personality and influences its expression. Family identity (FI), personality (FP) and expression (FE) are depicted in different colours. The family business brand’s three elements (FI, FP and FE) are conveyed through the brand promise on the website.

At the centre of the framework is the familiness of these wineries, as it is the essence of the family business (Lude and Prügl, 2018). Familiness is depicted where family identity, personality and expression overlap, indicating the interconnected and interrelated nature of the three family identity elements. The familiness of South African family wineries needs to be viewed by stakeholders as authentic (credible and reliable) (Astrachan et al., 2018). Authenticity can be viewed objectively because the winery presents its heritage and tradition, particularly relevant to family wineries (Mingione et al., 2019).

From the research results, familiness emerged as the foundation for the family identity, illustrating its importance in creating corporate (family) identity (Bettinelli et al., 2022). The family business philosophy, mission, vision, strategy and values determine the direction, purpose and inspiration of the family business identity (Foroudi et al., 2021; Melewar et al., 2018).

Abratt (1989) holds that personality contributes to identity. The family personality elements of pride, passion (Centeno et al., 2019) and traditions are communicated (family expression) to stakeholders (Foroudi et al., 2021) using the website, which enables the presentation as a person (anthropomorphism). When a family winery mainly focuses on family identity and expression, an opportunity to show the richness of the family personality of the family brand is lost. Abratt and Kleyn (2012) also highlight the notion that corporate identity (in this case, family identity) is linked with the brand through corporate expression (in this case, family expression). This results in higher stakeholder expectations of a family brand that carries the family name (Astrachan et al., 2018). Furthermore, identity disorientation (Devereux et al., 2020) may occur if the relationship between family identity, personality and expression is not aligned, leading to a perception of inauthenticity, to the detriment of the brand.

5. Discussion

The purpose of this research in family business branding was to identify the family identity elements used by family wineries on their websites that give them their uniqueness (Balmer, 2001a) and competitive advantage (Balmer and Podnar, 2021). This was necessary because family businesses find it challenging to identify the aspects that add value to their brand. South African wineries have a strong sense of their familiness as the foundation for their corporate (family) identity, which is evident in the use of their family name. The result is higher family expectations when the winery carries the family name because of family pride and heritage (Astrachan et al., 2018). This is integral to their corporate (family) brand (Blombäck and Brunninge, 2016), highlighting aspects like the family history, ownership, legacy and heritage to affirm this identity. The mission and vision support these, and philosophy statements highlight the unique family attributes influencing the quality of the wines produced and the awards often received. The competencies of the wine farms are associated with the family supporting their CP elements of pride, passion and tradition. These help the family winery portray an authentic family business brand (Astrachan et al., 2018; Mingione et al., 2019).

Similar to Taylor et al. (2010) and Yuan et al. (2004), this study found common features on family winery websites, including profiles of the owners/managers, employees, maps, stories, wines, awards, wine tasting information (tourist attractions) and contact information. The corporate (family) personality did not emerge as strongly as corporate (family) identity and corporate (family) expression. The corporate (family) personality is conveyed by displaying the family’s and employees’ values, beliefs and behaviour (Harris and de Chernatony, 2001). Yet only about a third of the wine farms describe their personality as passionate, modern or contemporary and loving what they do, and only a few mention their culture. However, websites are the ideal platform to display how these may be enacted, creating opportunities to expand their reach and interactivity (Vlachvei et al., 2014), and highlighting potential opportunities for these wineries.

Corporate (family) expression revolves mainly around the families who own or manage the family wineries in South Africa, similar to what Balmer (2001a) outlined. However, this expression is based on the corporate (family) identity and personality (Balmer and Podnar, 2021). Sustainability as a brand promise emerges as a prominent corporate (family) expression theme associated with CI and CP. This supports the importance of aligning CI, CP and CE, forming the corporate brand (Balmer, 2001a, 2001b, 2012), where the corporate (family) identity delivers this brand promise. Employees have a critical role in delivering the brand promise (Balmer and Podnar, 2021), and thus a strong stakeholder relationship that can enrich the brand (Iglesias and Ind, 2020). The other stakeholder that emerged prominently was customers. As tourist attractions, wine farms are particularly relevant for customers. Karlsson and Karlsson (2017) found that wineries are considered tourist attractions, referred to as wine tourism. These attractions are used to portray the CI and CP of the wineries.

6. Managerial and practical implications

This paper responds to a call by Astrachan et al. (2018) to investigate suitable channels for conveying the family identity. Because of the increased importance of family businesses, communicating a family business’s identity to produce positive results in consumer (as a stakeholder) response is essential. In a family business, family members and employees (as stakeholders) influence marketing and branding strategies using a family preservation strategy. Thus, they need to communicate their family business’s identity clearly and authentically. Understanding and communicating FI, FP and FE provide insight into the sender’s perspective (communication) of the family brand identity. Familiness is the foundation of the family business’s identity, personality and expression. Furthermore, the focus on the senders’ perspective enhances understanding of family businesses and their use of various identity aspects, including their heritage, to build their brand.

From a managerial perspective, family wineries need to use websites to communicate the family brand and promise to depict their authentic familiness. This can only be achieved if the family business is clear about what familiness entails, providing a clear purpose for all stakeholders (Iglesias and Ind, 2020). When the family identity, personality and expression come together, the family business is in a position to live up to stakeholder expectations as the family name is attached to the business and brand. Family business brands must be apparent in connecting to and expanding the founder’s personality and heritage through generations to ensure that the higher expectations placed on the brand carrying the family name are met to enable brand building and avoid identity disorientation (Devereux et al., 2020). This is important because stakeholders endow humanlike qualities to brands in which owners and their employees express the family personality.

Practically, this paper suggests how families can embed their familiness in their websites by proposing a family brand identity framework in which the relationship between family identity, personality and expression forms the family brand. Creating a long history is difficult when a family brand is still young, as with South African family wineries. Yet, the nature and significance of authentic family identity can be communicated via the website when there is an understanding of how family identity and personality are expressed and related.

7. Conclusions, limitations and future research

This paper aimed to explore the family identity elements that family wineries use on their websites, resulting in a proposed family business brand identity framework. South African wineries use corporate identity, corporate personality, and corporate expression on their websites to illustrate familiness, a concept associated with a family business’s authentic, credible and reliable distinctive bundle of resources. Family wineries in South Africa possess a sense of belonging through their name and heritage, supported by their purpose, direction and aspirations, shaped by their family identity and personality. These are dynamic and communicated with stakeholders through verbal and visual means as they build and enrich the brand (Iglesias and Ind, 2020). Wineries described their behaviours, relevant competencies and passions, although the corporate personality component was less prominent. As part of the brand promise, sustainability was considered integral in reflecting their family-oriented philosophy and identity. This is important, given the context of the research (i.e. the wine industry) and increasing attention to the development of conscientious corporate brands that seek to consider both stakeholders and society (Iglesias and Ind, 2020; Rindell et al., 2011; Vallaster and Lechner, 2022). Creating a family business brand through a website involves an interrelationship between family identity, personality, and family expression. This is captured in proposing the family business brand identity framework, contributing to the current body of knowledge in which understanding the family business identity is pivotal in ensuring their competitive advantage and success. Future research into this interrelationship in diverse contexts is suggested.

The family business context in this study belongs to one industry and one geographical area in the Western Cape. Most of the wineries were established after 1990, limiting the extent to which they could appeal to their traditions and history on their websites. A comparison between these wineries and those established before this date is recommended to determine potential differences in conveying their identity.

Studying family wineries in other regions worldwide will provide insight into their applicability to different geographic areas in the same industry, thereby contributing to the body of knowledge on family business branding. The importance of communicating societal contribution is evidenced in this research, and investigation of other cultures is recommended. In addition, a comparison of websites between Old World and New World wineries is suggested. An important extension of this research is to explore the social media sites used by the family wineries to gain insight into how the family identity is expressed in other types of media. The family expression on the winery websites is not fully explored in this paper. This paper centred on the textual account of the wineries expressed on their websites, with little emphasis on website design, layout or visual elements. Consequently, it is suggested that further research be conducted into family expression by analysing family businesses’ websites and social media pages.

Figures

Relationships between codes identified from the data

Table 3

Relationships between codes identified from the data

Digraph of the corporate identity elements identified

Figure 1

Digraph of the corporate identity elements identified

Digraph of the corporate personality elements identified

Figure 2

Digraph of the corporate personality elements identified

Digraph of the corporate expression elements identified

Figure 3

Digraph of the corporate expression elements identified

Family business brand identity framework

Figure 4

Family business brand identity framework

Family identity elements

Category Authors Model/framework (if applicable) Concepts
CI Aaker (1996) Brand identity planning model Organisational associations
Gray and Balmer (1998) Company strategy, philosophy, organisational design
Balmer (2001b) Strategy, structure, history, business activities, market scope
Harris and de Chernatony (2001) The identity–reputation gap model of brand management Vision
Hatch and Schultz (2003) The corporate branding tool kit Strategic vision
Burmann et al. (2009) Heritage, organisational capabilities, values, vision, core offering
Melewar and Karaosmanoglu (2006); Melewar et al. (2018) The revised categorisation of CI dimensions; CI taxonomy Corporate design, corporate structure, industry identity, corporate strategy
Abratt and Kleyn (2012) Strategic choices (e.g., mission, vision, values, strategy, strategy formulation and implementation)
Suvatjis et al. (2012) Six-station CI model Head factor (mission, values and leadership), strategy factor (corporate strategy)
Kitchen et al. (2013) Mission statement, organisational founder
Astrachan et al. (2018), Greyser and Urde (2019); Urde (2013) The corporate brand identity matrix (CBIM); family business brand identity, portrayal and reputation matrix Internal: mission and vision (what is our direction and inspiration); competencies (what are we particularly good at)
Tőkés (2020) Dimensions of brand identity Origin, mission/vision, values, competencies, offer
Tourky et al. (2020) Mission and values dissemination, founder transformational leadership
Holtzhausen (2021) CI categories Actual identity
CP Aaker (1996) Brand identity planning model Brand personality
Gray and Balmer (1998) Culture
Harris and de Chernatony (2001) The identity-reputation gap model of brand management Culture (e.g., artefacts, values and mental models), personality
Balmer (2001a) The corporate culture around the organisation’s founder, cultural mix
Hatch and Schultz (2003) The corporate branding tool kit Organisational culture
Burmann et al. (2009) Personality
Balmer and Greyser (2006) The six C’s of corporate marketing Culture, character
Van Riel and Fombrun (2007) Identity mix Behaviour
Melewar and Karaosmanoglu (2006); Melewar et al. (2018) The revised categorisation of CI dimensions; CI taxonomy Corporate culture, corporate behaviour
Suvatjis et al. (2012) The six-station CI model Critical triplet station (corporate reputation, image and personality)
Kapferer (2012) The (brand) identity prism Culture (of the brand), personality
Abratt and Kleyn (2012) Strategic choices (culture)
Kitchen et al. (2013) Corporate culture, behaviour
Astrachan et al. (2018), Greyser and Urde (2019); Urde (2013) The CBIM; family business brand identity, portrayal and reputation matrix Internal: culture (attitudes, how we work and behave)
Tourky et al. (2020) Top management behavioural leadership, employee identification
CE Aaker (1996) Brand identity planning model Product-related associations, the brand as a symbol (e.g. visual images; heritage)
Harris and de Chernatony (2001) The identity–reputation gap model of brand management Creativity factor (visual identity), communication (all forms of communication), human factor (employees and stakeholders)
Hatch and Schultz (2003) The corporate branding tool kit Relationships (e.g. to staff, customers and other stakeholders), positioning, presentation
Balmer and Greyser (2006) The six C’s of corporate marketing Product-related associations, the brand as a symbol (e.g. visual images, heritage)
Van Riel and Fombrun (2007) Identity mix Internal/external: expression (the way we communicate ourselves); brand core (promises and core value); external: (intended) position in the minds of the market; value proposition to customers and other stakeholders; relationships (interactions with key customers and non-customer stakeholders)
Melewar and Karaosmanoglu (2006); Melewar et al. (2018) The revised categorisation of CI dimensions; CI taxonomy Corporate image
Suvatjis et al. (2012) The six-station CI model Relationships; self-image (how the brand reflects the consumers’ inner relationship), customer reflection (how they wish to be seen as users of the brand), physique (the product features)
Abratt and Kleyn (2012) CE (visual identity, brand promise, brand personality, brand communication)
Kapferer (2012) The (brand) identity prism Communication, symbolism
Kitchen et al. (2013) Communication, visual identity
Astrachan et al. (2018), Greyser and Urde (2019); Urde (2013) The CBIM; family business brand identity, portrayal and reputation matrix Communication, constituencies (e.g. stakeholders), covenant (what is promised), conceptualisations (corporate reputation)
Tourky et al. (2020) Consistent image
Holtzhausen (2021) CI categories Communicated identity, conceived identity, ideal identity, desired identity, brand identity

Data structure based on the Gioia’s methodology (Gioia et al., 2013)

First-order terms Second-order themes Aggregate dimensions
Codes from the websites Identity component Theoretical concepts
Identity and ownership
• Family history (17)
• Family identity (173)
• Family-owned (ownership) (21)
• Generations (7)
• Heritage (1)
• Legacy (134)
Mission and vision
• Goals (4)
• Mission and vision statements (60)
• Philosophy (78)
• Values (9)
CI • Organisational associations/capabilities/competencies
• Corporate strategy
• Philosophy
• Organisational design/structure
• Origin/History/Heritage
• Business activities/core offering
• Market scope
• Mission and vision
• Values
• Organisational founder and leadership
• Family identity (philosophy, mission, vision, strategy, values)
Description of wine farms
• Ancient wine culture (1)
• Beauty (18)
• Boutique (35)
• Flagship (6)
• Legend (9)
• Minimalist (1)
• Organic (38)
• Size (1)
• World-class (23)
Competencies
• Awards (66)
• Biodynamic (1)
• Craftsmanship (3)
• Experience (2)
• ISO accreditation (1)
• Quality (151)
Personality
• African (1)
• Authentic (2)
• Humble (1)
• Innovation (9)
• Loving (36)
• Modern/Contemporary (46)
• Passionate (50)
• Proud (14)
• Traditional (30)
Culture
• Big-hearted (2)
• Dedicated (9)
• Ethical (17)
• Integrity/Honesty (14)
• Spirit of Ubuntu (1)
• Strong work ethic (3)
CP • Brand personality/
• Personality
• Culture
• Culture around founder
• Behaviour (employees and top management)
• Reputation, image and personality
• Strategic choices
• Family personality (Attitudes and beliefs of members of the family, business culture, history, generations)
Promise
• Biodiversity (23)
• Carbon footprint (4)
• Climate (63)
• Conservation (50)
• Eco-friendly (3)
• Energy-saving (3)
• Environmental focus (1)
• Fairtrade producer (6)
• Social responsibility (13)
• Sustainability (37)
• Soil (69)
• Water-wise (2)
Positioning
• Accommodation (132)
• Architecture/Design (12)
• Conferences (13)
• Functions (8)
• Restaurant (80)
• Wedding venue (12)
• Wine tasting (36)
CE • Product-related associations
• Visual expression/identity (presentation)
• Communication (website)
• Human factor (employees and stakeholders)/
• relationships
• Positioning
• Brand promises/value proposition
• Image and reputation
• Family expression (verbal and visual communication, stakeholders)
Relationships
• Clients/Customers (30)
• Community (6)
• Employees (32)
• Government (12)
• Listening (5)
• Stakeholders (7)
• Storytelling (1)
• Stakeholder relationships (3)
• Training/Education/
• School (5)
• Transparent (7)
• Black economic empowerment (1)
• Care for children of employees (13)
• Caring for employees (1)
• Family relationships (1)
• Bees (3)
• Dairy farming (1)
• Eagles (1)
• Fruit farming (15)
• Fynbos (22)
• Horses (14)
• Leopards (2)
• Protea (3)
• Sandstone (10)

List of wineries

No. Name of business Location Ownership Owned since/established 1st bottled vintage Size (in Hectares) Website Facebook Instagram Twitter Other Other
1 Alheit Vineyards Hermanus Chris and Suzann Alheit 2010 2011 Not available www.alheitvineyards.co.za N N N None None
2 Allée Bleue Franschhoek Fredrich-Wilhelm and Elke Dauphine 1999 2011 31 www.alleebleue.co.za Y N N None None
3 Almenkerk Wine Estate Elgin Van Almenkerk family 2004 2009 15 www.almenkerk.co.za Y Y Y None None
4 Altydgedacht Durbanville Parker and Van der Merwe families 2017 1981 Not available www.altydgedacht.co.za Y Y N None None
5 Alvi's Drift Private Cellar Worester Van der Merwe family 1928 2004 Not available www.alvisdrift.co.za Y Y Y None None
6 Anura Vineyards Paarl Tymen, Jenny and Lance Bouma 1989 2001 120 www.anura.co.za Y N Y None None
7 Babylon’s Peak Private Cellar Paarl Basson family 2003 2003 350 www.babylonspeak.co.za Y N N None None
8 Backsberg Paarl Michael and Simon Back 1916 1970 80 www.backsberg.co.za Y Y Y Pinterest None
9 Badenhorst Family Wines Swartland (Malmesbury) Adi and Hein Badenhorst Not available 2006 43 www.aabadenhorst.com Y N Y None None
10 Bartho Eksteen Hermanus Eksteen family 2015 2015 5 www.barthoeksteen.co.za N N N None None
11 Bartinney Stellenbosch Rose and Michael Jordaan 1953 2008 17 www.bartinney.co.za Y Y Y Youtube None
12 Beau Constantia Constantia Nek Pierre and Cecily du Preez 2002 2010 11 www.beauconstantia.com Y Y Y Tripadvisor None
13 Beaumont Family Wines Bot River Beaumont family 1974 1994 31 www.beaumont.co.za Y Y Y None None
14 Beeselaar Wines Elsenburg Abrie and Jeanne Beeselaar 2011 2012 Not available www.beeslaar.co.za Y Y N Youtube None
15 Bergsig Estate Worcester Lategan family 1843 1977 253 www.bergsig.co.za Y Y Y Tripadvisor None
16 Beyerskloof Stellenbosch Truter family 1988 1989 125 www.beyerskloof.co.za Y Y Y None None
17 Blake's Family Wines Malmesbury Andries and Miranda Blake 2013 2011 www.blakefamilywines.com Y Y Y None None
18 Bon Courage Estate Robertson Bruwer family 1927 1983 150 www.boncourage.co.za Y Y Y None None
19 Boplaas Calitzdorp Nel family 1880 1982 70 www.boplaas.co.za Y Y Y Youtube None
20 Boschkloof Wines Stellenbosch Borman family 1996 1996 19 www.boschkloofwines.com Y Y Y LinkedIn None
21 Bosman Family Vineyards Wellington Bosman Adama COMPANY 1699 2004 335 www.bosmanwines.com Y Y Y Youtube None
22 Bouchard Finlayson Walker Bay Tollman family (since 2000) 1989 1991 22 www.bouchardfinlayson.co.za Y Y Y Youtube None
23 Cavalli Estate Helderberg Smith family 2008 2008 26 www.cavalliestate.com Y Y Y None None
24 Cederberg Private Cellar Cederberg Nieuwoudt family 1973 1973 74 www.cederbergwine.com Y Y Y Youtube None
25 Clos Malverne Wine Estate Stellenbosch Seymour and Sophia Pritchard 1986 1986 7 www.closmalverne.co.za Y Y Wordpress None
26 Conradie Family Vineyards Langeberg GARETH and KATE PENNY, C. P. and LEANA CONRADIE Not available Not available Not available https://conradiepenhill.co.za/ N N N None None
27 Constantia Glen Constantia Waibel family 2000 2005 28 www.constantiaglen.com Y Y Y Youtube None
28 David & Nadia Malmesbury David and Nadia Sadie 2010 2010 Not available www.davidnadia.com N N N None None
29 De Grendel Durbanville Graaff family (since 1893); David Graaff since 1999 2000 2004 75 www.degrendel.co.za Y Y Y Youtube None
30 De Trafford Wines Stellenbosch David and Rita Trafford 1992 1992 5 www.detrafford.co.za Y Y N None None
31 Delheim Stellenbosch Sperling family 1971 1956 13 www.delheim.com Y Y Y None None
32 DeMorgenzon Stellenbosch Wendy and Hylton Appelbaum 2003 2005 55 www.demorgenzon.com Y Y Y Tripadvisor None
33 Diemersdal Estate Durbanville Louw family since 1885 1698 1976 200 www.diemersdal.co.za Y Y Y Youtube None
34 Diemersfontein Wine Estate Wellington David and Susa Sonnenberg 2000 2001 45 www.diemersfontein.co.za Y Y Y Youtube None
35 Domaine des Dieux Walker Bay Parnell family 2002 2006 2 www.domainedesdieux.co.za N N N None None
36 Dorrance Wines Cape Town Christophe and Sabrina Durand 2000 2000 11 www.dorrancewines.com Y Y None None
37 Eagles’ Nest Constantia Mylrea family 2001 2005 12 www.eaglesnestwines.com Y Y Y None None
38 Eikendal Vineyards Stellenbosch Saager family 1981 1984 41 www.eikendal.com Y Y Y LinkedIn None
39 Elgin Ridge Wines Elgin Brian and Marion Smith 2007 2009 6 www.elginridge.com Y Y Y None None
40 Fairview Paarl Back family (acquired by them 1916) 1693 1974 300 www.fairview.co.za Y Y Pinterest None
41 Freedom Hill Family Vineyards Paarl Francois and Adila Klomp 1699 Not available Not available www.freedomhill.co.za/ Y Y N None None
42 Gerakaris Family Wines Craighall Park Kath Gerakaris 2009 Not available Not available https://gerakaris.co.za/ Y Y Y None None
43 Groot Phesantekraal Durbanville Andre and Ronelle Brink 2005 2005 50 www.grootphesantekraal.co.za Y Y N None None
44 Hartenberg Family vineyards Stellenbosch MacKenzie family 1978 1978 85 www.hartenbergestate.com Y Y N Youtube None
45 Idiom Somerset West Bottega family 1999 2000 35 www.idiom.co.za Y Y N Youtube Pinterest
46 Imbuko Family Vintners Wellington Not available Not available Not available Not available www.imbuko.co.za/ Y Y Y None None
47 Iona Elgin Andrew and Rozanne Gunn 1997 2001 40 www.iona.co.za Y Y Y None None
48 Jordan Wine Estate Stellenbosch Gary and Kathy Jordan 1992 1993 105 www.jordanwines.com Y Y Y Tripadvisor None
49 Journey’s End Somerset West Gabb family 1995 2001 300 www.journeysend.co.za Y Y Y None None
50 Kaapzicht Wine Estate Stellenbosch Steytler family 1946 1984 162 www.kaapzicht.co.za Y N Y None None
51 Kanonkop Wine Estate Stellenbosch Johann and Paul Krige 1910 1973 100 www.kanonkop.co.za Y Y Y Youtube None
52 Kleinood Stellenbosch Gerard and Libbe de Villiers 2000 2002 10 www.kleinood.com N Y N None None
53 Kruger family (wines) Johan Kruger and the family 1976 Not available Not available https://oldvineproject.co.za/wines/kruger-family-wines/ Y Y Y Youtube None
54 Lazanou Organic Vineyards Wellington Bavaud family 2002 2006 5 www.lazanou.co.za Y N N None None
55 Le Belle Rebelle Rawsonville Stofberg and Coetzee families 2011 2012 102 www.lebellerebelle.com Y N N None None
56 Le Pommier Wine Estate Stellenbosch Johan and Melanie van Schalkwyk 2003 2003 4 www.lepommier.co.za Y Y Y Tripadvisor None
57 Le Riche Stellenbosch Le Riche family 1996 1997 Not available www.leriche.co.za Y Y Y None None
58 Leeukuil Family Vineyards Stellenbosch Willie and Emma Dreyer 1693 2011 1250 www.leeuwenkuilfv.co.za Y Y Y None None
59 Leipzig Winery Worcester Francois and Lida Smith 1890 2013 4 www.leipzigcountryhouse.co.za Y Y Y Pinterest None
60 Leopard’s Leap Family Vineyards Franschhoek Hanneli Rupert-Koegelenberg and Hein Koegelenberg 2000 Not available Not available www.leopardsleap.co.za Y Y Y None None
61 Longridge Wine Estate Stellenbosch Van Der Laan and Raats family 1841 1992 38 www.longridge.co.za N N N None None
62 Lothian Vineyards Elgin Wilson family 2004 2010 13 www.lothianvineyards.com Y N Y None None
63 M.A.N Family Wines Stellenbosch 2001 Not available Not available https://manwines.com/ Y Y N None None
64 Middelvlei Wine Estate Stellenbosch Momberg family 1941 1973 50 www.middelvlei.co.za Y Y N None None
65 Morgenster Somerset West Bertrand family 1993 1998 30 www.morgenster.co.za Y Y N None None
66 Mt Vernon Paarl David and Debbie Hooper 1996 2005 57 www.mountvernon.co.za Y Y Y None None
67 Mullineux & Leeu Family Wines Franschhoek Chris and Andrea Mullineux; Analjit Singh 2007 2008 38 www.mlfwines.com/mullineux/ N N Y None None
68 Muratie Wine Estate Stellenbosch Melck family 1685 1920 44 www.muratie.co.za Y Y Y None None
69 Neethlingshof Estate Stellenbosch Schreiber family 1705 188 95 www.neethlingshof.co.za Y Y Y Youtube None
70 Neil Ellis Wines Stellenbosch Ellis family 1986 1984 Not available www.neilellis.com Y Y Y None None
71 Neil Joubert Estate Paarl Joubert family 1898 1996 300 www.nieljoubert.co.za Y Y N None None
72 Newstead Lund Family Vineyards Plettenberg Bay Doug and Sue Lund 2008 2012 6 www.newsteadwines.com Y Y N Pinterest None
73 Newton Johnson Family Vineyards Walker Bay Newton Johnson family 1996 1997 18 www.newtonjohnson.com/wines N N N None None
74 Nicovan der Merwe Wines Stellenbosch Nico and Petra van der Merwe 1999 1999 Not available www.nvdmwines.com Y Y N None None
75 Oak Valley Estate Elgin Rawbone-Viljoen family 1898 2003 32 www.oakvalley.co.za Y Y Y Youtube None
76 Olifantsberg Family Vineyards Breede River Paul and Corine Leeuwerik 2003 2005 17 www.olifantsberg.com Y Y Y None None
77 Ormonde Darling Basson family Not available 1999 300 www.ormonde.co.za Y N Y None None
78 Paul Cluver Wines Elgin Cluver family Not available 1997 80 www.cluver.com Y Y Y None None
79 Paul Wallace Wines Elgin Paul and Nicky Wallace 2004 2004 12 www.paulwallacewines.co.za Y Y Y Tripadvisor None
80 Plasir de Merle Simonsberg Rose and Michael Jordaan, since 2021 1993 1993 400 www.plaisirdemerle.co.za Y Y N None None
81 Pulpit Rock Winery Riebeek West Brink family 2003 2004 475 www.pulpitrock.co.za Y Y N None None
82 Raats Family Wines Stellenbosch Bruwer Raats 2000 2000 30 www.raats.co.za Y Y Y None None
83 Rainbow’s End Wine Estate Stellenbosch Malan family 1978 2002 19 www.rainbowsend.co.za Y N N None None
84 Restless River Wines Walker Bay Wessels and Fourie families 1999 2005 7 www.hemelenaardewines.com/restlessriver Y Y Y None None
85 Rietvallei Wine Estate Robertson Burger family 1864 1975 119 www.rietvallei.co.za Y Y Y Pinterest None
86 Rijk’s Wine Estate Tulbagh Dorrington family 1996 2000 36 www.rijks.co.za N Y N None None
87 Saxenburg Kuils River Adrian and Birgit Buhrer 1693 1990 85 www.saxenburg.co.za Y Y Y Youtube None
88 Shannon Vineyards Elgin Stuart and James Downes 2000 2003 11 www.shannonwines.com Y Y Y None None
89 Silverthorn Wines Robertson John and Karen Loubser 1998 2004 4 www.silverthornwines.co.za N Y N None None
90 Simonsig Stellenbosch Malan families 1953 1968 210 www.simonsig.co.za Y Y Y Youtube None
91 Spier Wine Farm Stellenbosch Enthoven family 1692 1770 650 www.spier.co.za Y Y Y Youtube Tripadvisor
92 Steenberg Vineyards Constantia Beck family 1990 1996 60 www.steenbergfarm.com Y N Y None None
93 Stellenrust Stellenbosch Van der Westhuizen and Boshoff families 1928 2004 200 www.stellenrust.co.za Y Y Y None None
94 Strandveld Vineyards Cape Agulhas Strandveld Vineyards (shareholders including Nick Diemont, Gerrie Wagener) and Rietfontein Trust (Albertyn brothers Adam, Benno, Christof, Deon) 2002 2003 82 www.strandveld.co.za Y Y Y None None
95 Sumsare Family Wines Robertson Not available Not available Not available Not available www.sumsarewines.co.za/ Y N Y None None
96 Super Single Vineyards Stellenbosch Daniel and Ingrid de Waal 2004 2004 www.supersinglevineyards.co.za Y N Y None None
97 Swerwer Wines Malmesbury Jasper and Franziska Wickens 2012 www.swerwerwines.com Y Y N None None
98 Teubes Family Wines Not available Not available Not available Not available www.teubeswines.co.za/ Y N N None None
99 The Hughes Family Wines Tiersboskloof Not available Not available Not available Not available https://nativo.co.za/ Y Y N None None
100 Thelema Mountain Vineyards Simonsberg McLean and Webb families 1983 1988 90 www.thelema.co.za Y Y Y Tripadvisor None
101 Thorne & Daughters Wines Walker Bay John and Tasha Seccombe 2012 www.thorneanddaughters.com N N N None None
102 Truter Family Wines Not available Not available Not available Not available Not available www.truterfamilywines.co.za/ Y Y Y LinkedIn None
103 Under Oaks Paarl Britz family 2001 2003 Not available www.underoaks.co.za Y Y Y Pinterest None
104 Van Biljon Wines Stellenbosch Anton and Julia van Biljon 2004 2013 4 www.vanbiljonwines.co.za N N N None None
105 Van Loveren Family Vineyards Robertson Retief families 1937 1980 800 www.vanloveren.co.za Y Y N Pinterest Tripadvisor
106 Viljoensdrift Robertson Fred and Manie Viljoen 1998 1998 120 www.viljoensdrift.co.za Y Y Y None None
107 Villiera Wines Stellenbosch Grier family 1983 1983 180 www.villiera.com Y Y Y Pinterest None
108 Vrede en Lust Simonsberg Buys family 1688 2002 66 www.vnl.co.za N N N None None
109 Waterford Estate Stellenbosch Jeremy and Leigh Ord 1998 1998 60 www.waterfordestate.com Y Y Y LinkedIn Tripadvisor
110 Waverley Hills Tulbagh Wynand and Kobus du Toit 2006 2004 30 www.waverleyhills.co.za Y Y Y None None
111 Whalehaven Hermanus Bottega family 1995 1995 Not available www.whalehaven.co.za Y Y Y None None
112 Wildekrans Wine Estate Walker Bay Gary and Amanda Harlow 1993 1993 71 www.wildekrans.com N N N None None
113 Zevenwacht Wine Estate Stellenbosch Harold and Denise Johnson 1980 1993 100 www.zevenwacht.co.za Y Y Y None None

Appendix

Table A1

References

Aaker, D.A. (1996), “Building strong brands: building, measuring, and managing brand equity”, The Free Press, New York.

Abratt, R. (1989), “A new approach to the corporate image management process”, Journal of Marketing Management, Vol. 5 No. 1, pp. 63-76.

Abratt, R. and Kleyn, N. (2012), “Corporate identity, corporate branding and corporate reputations: reconciliation and integration”, European Journal of Marketing, Vol. 46 Nos 7/8, pp. 1048-1063.

Alonso‐Dos‐Santos, M., Llanos‐Contreras, O. and Farías, P. (2019), “Family firms’ identity communication and consumers’ product involvement impact on consumer response”, Psychology & Marketing, Vol. 36 No. 8, pp. 791-798.

Andersson, F.W., Johansson, D., Karlsson, J., Lodefalk, M. and Poldahl, A. (2018), “The characteristics of family firms: exploiting information on ownership, kinship, and governance using total population data”, Small Business Economics, Vol. 51 No. 3, pp. 539-556.

Astrachan, C.B., Botero, I., Astrachan, J.H. and Prügl, R. (2018), “Branding the family firm: a review, integrative framework proposal, and research agenda”, Journal of Family Business Strategy, Vol. 9 No. 1, pp. 3-15.

Balmer, J.M.T. (1995), “Corporate branding and connoisseurship”, Journal of General Management, Vol. 21 No. 1, pp. 24-46.

Balmer, J.M.T. (1998), “Corporate identity and the advent of corporate marketing”, Journal of Marketing Management, Vol. 14 No. 8, pp. 963-996.

Balmer, J.M.T. (2001a), “Corporate identity, corporate branding and corporate marketing‐seeing through the fog”, European Journal of Marketing, Vol. 35 Nos 3/4, pp. 248-291.

Balmer, J.M.T. (2001b), “The three virtues and seven deadly sins of corporate brand management”, Journal of General Management, Vol. 27 No. 1, pp. 1-17.

Balmer, J.M.T. (2012), “Strategic corporate brand alignment”, European Journal of Marketing, Vol. 46 Nos 7/8, pp. 1064-1092.

Balmer, J.M.T. (2013), “Corporate heritage, corporate heritage marketing, and total corporate heritage communications: what are they? What of them?”, Corporate Communications: An International Journal, Vol. 18 No. 3, pp. 290-326.

Balmer, J.M.T. (2015), “Corporate identity, corporate identity scholarship and wally Olins (1930-2014)”, Corporate Communications: An International Journal, Vol. 20 No. 1, pp. 4-10.

Balmer, J.M.T. (2017), “Advances in corporate brand, corporate heritage, corporate identity and corporate marketing scholarship”, European Journal of Marketing, Vol. 51 Nos 9/10, pp. 1462-1471.

Balmer, J.M.T. and Greyser, S.A. (2006), “Corporate marketing: integrating corporate identity, corporate branding, corporate communications, corporate image and corporate reputation”, European Journal of Marketing, Vol. 40 Nos 7/8, pp. 730-741, doi: 10.1108/03090560610669964.

Balmer, J.M.T. and Podnar, K. (2021), “Corporate brand orientation: identity, internal images, and corporate identification matters”, Journal of Business Research, Vol. 134, pp. 729-737.

Balmer, J.M.T., Stuart, H. and Greyser, S.A. (2009), “Aligning identity and strategy: corporate branding at British airways in the late 20th century”, California Management Review, Vol. 51 No. 3, pp. 6-23.

Banerjee, S. (2016), “Influence of consumer personality, brand personality, and corporate personality on brand preference: an empirical investigation of interaction effect”, Asia Pacific Journal of Marketing and Logistics, Vol. 28 No. 2, pp. 198-216.

Barney, J. (1991), “Firm resources and sustained competitive advantage”, Journal of Management, Vol. 17 No. 1, pp. 99-120.

Begalli, D., Codurri, S. and Gaeta, D. (2009), “Wine and web marketing strategies: the case study of Italian speciality wineries”, British Food Journal, Vol. 111 No. 6, pp. 598-619.

Bettinelli, C., Lissana, E., Bergamaschi, M. and De Massis, A. (2022), “Identity in family firms: toward an integrative understanding”, Family Business Review, Vol. 35 No. 4, pp. 383-414.

Beverland, M. (2006), “The ‘real thing’: branding authenticity in the luxury wine trade”, Journal of Business Research, Vol. 59 No. 2, pp. 251-258.

Bick, G., Jacobson, M.C. and Abratt, R. (2003), “The corporate identity management process revisited”, Journal of Marketing Management, Vol. 19 Nos 7/8, pp. 835-855.

Blombäck, A. and Brunninge, O. (2009), “Corporate identity manifested through historical references”, Corporate Communications: An International Journal, Vol. 14 No. 4, pp. 404-419.

Blombäck, A. and Brunninge, O. (2016), “Identifying the role of heritage communication: a stakeholder-function framework”, International Studies of Management & Organization, Vol. 46 No. 4, pp. 256-268.

Blombäck, A. and Ramírez-Pasillas, M. (2012), “Exploring the logics of corporate brand identity formation”, Corporate Communications: An International Journal, Vol. 17 No. 1, pp. 7-28.

Botero, I.C., Astrachan, C.B. and Calabrò, A. (2018), “A receiver’s approach to family business brands”, Journal of Family Business Management, Vol. 8 No. 2, pp. 94-112.

Botero, I.C., Thomas, J., Graves, C. and Fediuk, T.A. (2013), “Understanding multiple family firm identities: an exploration of the communicated identity in official websites”, Journal of Family Business Strategy, Vol. 4 No. 1, pp. 12-21.

Bresciani, S., Giacosa, E., Broccardo, L. and Culasso, F. (2016), “The family variable in the French and Italian wine sector”, EuroMed Journal of Business, Vol. 11 No. 1, pp. 101-118.

Burmann, C., Jost-Benz, M. and Riley, N. (2009), “Towards an identity-based brand equity model”, Journal of Business Research, Vol. 62 No. 3, pp. 390-397, doi: 10.1016/j.jbusres.2008.06.009.

Canziani, B.F. and Welsh, D.H.B. (2016), “Website quality for SME wineries: measurement insights”, Journal of Hospitality and Tourism Technology, Vol. 7 No. 3, pp. 266-280.

Canziani, B.F., Welsh, D.H.B., Dana, L.P. and Ramadani, V. (2020), “Claiming a family brand identity: the role of website storytelling”, Canadian Journal of Administrative Sciences/Revue Canadienne Des Sciences de L'Administration, Vol. 37 No. 1, pp. 68-81.

Centeno, E., Cambra-Fierro, J., Vazquez-Carrasco, R., Hart, S.J. and Dinnie, K. (2019), “The interplay between SME owner-managers and the brand-as-a-person”, Journal of Product & Brand Management, Vol. 28 No. 4, pp. 555-572.

de Chernatony, L. and Harris, F. (2000), “Developing corporate brands through considering internal and external stakeholders”, Corporate Reputation Review, Vol. 3 No. 3, pp. 268-274.

De Massis, A. and Rondi, E. (2020), “COVID-19 and the future of family business research”, Journal of Management Studies, Vol. 57 No. 8, pp. 1727-1731.

Devereux, L., Melewar, T.C., Dinnie, K. and Lange, T. (2020), “Corporate identity orientation and disorientation: a complexity theory perspective”, Journal of Business Research, Vol. 109, pp. 413-424.

Duncan, T. and Moriarty, S.E. (1998), “A communication-based marketing model for managing relationships”, Journal of Marketing, Vol. 62 No. 2, pp. 1-13.

Faraoni, M., Devigili, M., Casprini, E., Pucci, T. and Zanni, L. (2020), “Branding your identity online! The importance of the family dimension for Italian family wine businesses’ foreign turnover”, Sinergie Italian Journal of Management, Vol. 38 No. 2, pp. 151-164.

Florin Samuelsson, E. and Nordqvist, M. (2007), “Family businesses in movies: popular culture and organizational identities”, EIASM 3rd Workshop on Family Firms Management Research, 3-5 June 2007, Jönköping, Sweden, pp. 1-16.

Foroudi, M.M., Balmer, J.M. and Foroudi, P. (2021), “Corporate architecture design, corporate identity, and identification”, in Foroudi, M.M. and Foroudi, P. (Eds), Corporate Brand Design, Routledge, London, pp. 124-141, doi: 10.4324/9781003054153-8.

Gallucci, C., Santulli, R. and Calabrò, A. (2015), “Does family involvement foster or hinder firm performance? The missing role of family-based branding strategies”, Journal of Family Business Strategy, Vol. 6 No. 3, pp. 155-165.

Gebrekidan, S. and Onishi, N. (2019), “In South Africa’s fabled wine country, white and black battle over land”, New York, NY, available at: www.nytimes.com/2019/03/09/world/africa/stellenbosch-south-africa.html (accessed 10 September 2022).

Georgiou, T. and Vrontis, D. (2013), “Wine sector development: a conceptual framework toward succession effectiveness in family wineries”, Journal of Transnational Management, Vol. 18 No. 4, pp. 246-272.

Gioia, D.A. and Chittipeddi, K. (1991), “Sensemaking and sensegiving in strategic change initiation”, Strategic Management Journal, Vol. 12 No. 6, pp. 433-448.

Gioia, D.A., Corley, K.G. and Hamilton, A.L. (2013), “Seeking qualitative rigor in inductive research: notes on the Gioia methodology”, Organizational Research Methods, Vol. 16 No. 1, pp. 15-31.

Gray, E.R. and Balmer, J.M.T. (1998), “Managing corporate image and corporate reputation”, Long Range Planning, Vol. 31 No. 5, pp. 695-702.

Greyser, S.A. and Urde, M. (2019), “What does your corporate brand stand for?”, Harvard Business Review, Vol. 97 No. 1, pp. 80-88.

Harris, F. and de Chernatony, L. (2001), “Corporate branding and corporate brand performance”, European Journal of Marketing, Vol. 35 Nos 3/4, pp. 441-456.

Hatch, M.J. and Schultz, M. (1997), “Relations between organizational culture, identity and image”, European Journal of Marketing, Vol. 31 Nos 5/6, pp. 356-365.

Hatch, M.J. and Schultz, M. (2001), “Are the strategic stars aligned for your corporate brand”, Harvard business Review, Vol. 79 No. 2, pp. 128-134.

Hatch, M.J. and Schultz, M. (2003), “Bringing the corporation into corporate branding”, European Journal of Marketing, Vol. 37 Nos 7/8, pp. 1041-1064.

Hatch, M.J., Schultz, M. and Olins, W. (2008), Taking Brand Initiative: How Companies Can Align Strategy, Culture, and Identity through Corporate Branding, John Wiley & Sons, Hoboken, NJ.

He, H.W. and Balmer, J.M. (2007), “Identity studies: multiple perspectives and implications for corporate‐level marketing”, European Journal of Marketing, Vol. 41 Nos 7/8, pp. 765-787.

Holtzhausen, L. (2021), “Understanding the brand value model”, in Verwey, S., Benecke, R. and Phumo, T. (Eds), Strategic Communication: SA Perspectives, Oxford University Press, Cape Town, pp. 183-207.

Hsieh, H.F. and Shannon, S.E. (2005), “Three approaches to qualitative content analysis”, Qualitative Health Research, Vol. 15 No. 9, pp. 1277-1288.

Iglesias, O. and Ind, N. (2020), “Towards a theory of conscientious corporate brand co-creation: the next key challenge in brand management”, Journal of Brand Management, Vol. 27 No. 6, pp. 710-720.

Kapferer, J.-N. (2012), The New Strategic Brand Management Advanced Insights and Strategic Thinking (5th Ed.), Kogan Page, London.

Karlsson, P. and Karlsson, B. (2017), “The four successful types of wine tourism”, Forbes, available at: www.forbes.com/sites/karlsson/2017/07/21/the-four-successful-types-of-wine-tourism/?sh=391ff1f036fa (accessed 15 November 2021).

Keller, K.L. and Richey, K. (2017), “The importance of corporate brand personality traits to a successful 21st century business”, in Balmer, J.M.T., Powell, S.M., Kernstock, J. and Brexendorf, T.O. (Eds), Advances in Corporate Branding, Palgrave Macmillan, London, pp. 47-58.

Kitchen, P.J., Tourky, M.E., Dean, D. and Shaalan, A.S. (2013), “Corporate identity antecedents and components: toward a theoretical framework”, Corporate Reputation Review, Vol. 16 No. 4, pp. 263-284.

Köhr, C.K., Corsi, A.M., Capitello, R. and Szolnoki, G. (2019), “Family culture and organisational systems as antecedents of market orientation and performance among family wineries”, International Journal of Wine Business Research, Vol. 31 No. 2, pp. 180-202.

Lincoln, Y.S. and Guba, E.G. (1985), Naturalistic Inquiry, Sage Publications, Newbury Park, CA.

Litz, R.A. (1995), “The family business: toward definitional clarity”, Family Business Review, Vol. 8 No. 2, pp. 71-81.

Lude, M. and Prügl, R. (2018), “Why the family business brand matters: brand authenticity and the family firm trust inference”, Journal of Business Research, Vol. 89, pp. 121-134.

Maguire, J.S., Strickland, P. and Frost, W. (2013), “Familiness as a form of value for wineries: a preliminary account”, Journal of Wine Research, Vol. 24 No. 2, pp. 112-127.

Martínez, A.B., Galván, R.S., Botero, I.C., González-López, Ó.R. and Mateos, M.B. (2019), “Exploring family business brands: understanding predictors and effects”, Journal of Family Business Strategy, Vol. 10 No. 1, pp. 57-68.

Maxwell, J.A. (2010), “Using numbers in qualitative research”, Qualitative Inquiry, Vol. 16 No. 6, pp. 475-482.

Melewar, T.C. (2003), “Determinants of the corporate identity construct: a review of the literature”, Journal of Marketing Communications, Vol. 9 No. 4, pp. 195-220.

Melewar, T.C. and Karaosmanoglu, E. (2006), “Seven dimensions of corporate identity: a categorisation from the practitioners’ perspectives”, European Journal of Marketing, Vol. 40 Nos 7/8, pp. 846-869, doi: 10.1108/03090560610670025.

Melewar, T.C., Foroudi, P., Dinnie, K. and Nguyen, B. (2018), “The role of corporate identity management in the higher education sector: an exploratory case study”, Journal of Marketing Communications, Vol. 24 No. 4, pp. 337-359.

Micelotta, E.R. and Raynard, M. (2011), “Concealing or revealing the family? Corporate brand identity strategies in family firms”, Family Business Review, Vol. 24 No. 3, pp. 197-216.

Mingione, M., Bendixen, M. and Abratt, R. (2019), “Sources of wine brand authenticity in the digital era”, Proceedings of the Sinergie-SIMA 2019 Conference on Management and Sustainability: creating shared value in the digital era, 2019, Sapienza University, Rome, pp. 427-443.

Mingione, M., Kashif, M. and Petrescu, M. (2020), “Brand power relationships: a co-evolutionary conceptual framework”, Journal of Relationship Marketing, Vol. 19 No. 1, pp. 1-28.

Nowak, L.I. and Newton, S. (2008), “Using winery web sites to launch relationships with millennials”, International Journal of Wine Business Research, Vol. 20 No. 1, pp. 53-67.

Obermayer, N., Kővári, E., Leinonen, J., Bak, G. and Valeri, M. (2022), “How social media practices shape family business performance: the wine industry case study”, European Management Journal, Vol. 40 No. 3, pp. 360-371.

Olutayo Otubanjo, B. and Melewar, T.C. (2007), “Understanding the meaning of corporate identity: a conceptual and semiological approach”, Corporate Communications: An International Journal, Vol. 12 No. 4, pp. 414-432.

Parmentier, M.A. (2011), “When David met Victoria: forging a strong family brand”, Family Business Review, Vol. 24 No. 3, pp. 217-232.

Paunovic, I., Obermayer, N. and Kovari, E. (2022), “Online branding strategies of family SME wineries: a Hungarian-German comparative study”, Journal of Family Business Management, Vol. 12 No. 3, pp. 450-467.

Pranjal, P. and Sarkar, S. (2020), “Corporate brand alignment in business markets: a practice perspective”, Marketing Intelligence & Planning, Vol. 38 No. 7, pp. 907-920.

Pucci, T., Casprini, E., Rabino, S. and Zanni, L. (2017), “Place branding-exploring knowledge and positioning choices across national boundaries: the case of an Italian superbrand wine”, British Food Journal, Vol. 119 No. 8, pp. 1915-1932.

Rindell, A., Svensson, G., Mysen, T., Billström, A. and Wilén, K. (2011), “Towards a conceptual foundation of ‘conscientious corporate brands”, Journal of Brand Management, Vol. 18 No. 9, pp. 709-719.

Roper, S. and Fill, C. (2012), Corporate Reputation: Brand and Communication, Pearson, Harlow.

Rovelli, P., Benedetti, C., Fronzetti Colladon, A. and De Massis, A. (2022), “As long as you talk about me: the importance of family firm brands and the contingent role of family-firm identity”, Journal of Business Research, Vol. 139, pp. 692-700.

Schellong, M., Kraiczy, N.D., Malär, L. and Hack, A. (2019), “Family firm brands, perceptions of doing good, and consumer happiness”, Entrepreneurship Theory and Practice, Vol. 43 No. 5, pp. 921-946.

Schutz, E. (2021), “I have put everything into my winery”, BBC, available at: www.bbc.com/news/business-56574715 (accessed 15 June 2021).

Shen, A. and Tikoo, S. (2021), “Family business identity, consumer product evaluations and firm size”, Journal of Product & Brand Management, Vol. 30 No. 7, pp. 937-948.

Simões, C., Dibb, S. and Fisk, R.P. (2005), “Managing corporate identity: an internal perspective”, Journal of the Academy of Marketing Science, Vol. 33 No. 2, pp. 153-168, doi: 10.1177/0092070304268920.

Soler, I.P., Gemar, G. and Guerrero-Murillo, R. (2017), “Family and non-family business behaviour in the wine sector: a comparative study”, European Journal of Family Business, Vol. 7 Nos 1/2, pp. 65-73.

Spielmann, N., Cruz, A.D., Tyler, B.B. and Beukel, K. (2021), “Place as a nexus for corporate heritage identity: an international study of family-owned wineries”, Journal of Business Research, Vol. 129, pp. 826-837.

Strickland, P., Smith‐Maguire, J. and Frost, W. (2013), “Using family heritage to market wines: a case study of three ‘new world’ wineries in Victoria, Australia”, International Journal of Wine Business Research, Vol. 25 No. 2, pp. 125-137.

Suvatjis, J., de Chernatony, L. and Halikias, J. (2012), “Assessing the six‐station corporate identity model: a polymorphic model”, Journal of Product & Brand Management, Vol. 21 No. 3, pp. 153-166.

Taylor, D.C., Parboteeah, D.V. and Snipes, M. (2010), “Winery websites: effectiveness explored”, Journal of Business Administration Online, Vol. 9 No. 2, pp. 1-11.

Tőkés, G.E. (2020), “Methodological framework for the analysis of brand identity construction”, Journal of Media Research-Revista de Studii Media, Vol. 13 No. 36, pp. 22-40, doi: 10.24193/jmr.36.2.

Top Wine SA (2021a), “SA wine industry stats”, available at: https://topwinesa.com/sa-winelands/sa-wine-industry-statistics/ (accessed 5 June 2021).

Top Wine SA (2021b), “Top SA wineproducers”, available at: https://topwinesa.com/sa-winelands/directory-of-top-sa-wine-producers/ (accessed 28 May 2021).

Tourky, M., Alwi, S.F.S., Kitchen, P., Melewar, T.C. and Shaalan, A. (2020), “New conceptualization and measurement of corporate identity: evidence from UK food and beverage industry”, Journal of Business Research, Vol. 109, pp. 595-606, doi: 10.1016/j.jbusres.2019.03.056.

Uggla, H. (2006), “The corporate brand association base: a conceptual model for the creation of inclusive brand architecture”, European Journal of Marketing, Vol. 40 Nos 7/8, pp. 785-802, doi: 10.1108/03090560610669991.

Urde, M. (2013), “The corporate brand identity matrix”, Journal of Brand Management, Vol. 20 No. 9, pp. 742-761, doi: 10.1057/bm.2013.12.

Vallaster, C. and Lechner, P. (2022), “Co-creation of conscientious corporate brands-facilitating societal change towards sustainability: a structured literature analysis”, in Markovic, S., Gyrd-Jones, R., Von Wallpach, S. and Lindgreen, A. (Eds), Research Handbook on Brand Co-Creation, Edward Elgar Publishing, Cheltenham, pp. 256-276.

Van Loo, E.J., Caputo, V., Nayga, R.M.J., Seo, H.S., Zhang, B. and Verbeke, W. (2015), “Sustainability labels on coffee: consumer preferences, willingness-to-pay and visual attention to attributes”, Ecological Economics, Vol. 118, pp. 215-225, doi: 10.1016/j.ecolecon.2015.07.011.

Van Riel, C.B.M. and Balmer, J.M.T. (1997), “Corporate identity: the concept, its measurement and management”, European Journal of Marketing, Vol. 31 Nos 5/6, pp. 340-355, doi: 10.1108/eb060635.

Van Riel, C.B.M. and Fombrun, C.J. (2007), Essentials of Corporate Communication: Implementing Cractices for Effective Reputation Management, Routledge, Abingdon.

Vlachvei, A., Notta, O., Diotallevi, F. and Marchini, A. (2014), “Web marketing strategies in agro food SMEs: evidence from Greek and Italian wine SMEs”, in Andreopoulou, Z., Samathrakis, V., Louca, S. and Vlachopoulou, M. (Eds), E-Innovation for Sustainable Development of Rural Resources during Global Economic Crisis, IGI Global, Hersey, PA, pp. 199-220.

Vrontis, D., Bresciani, S. and Giacosa, E. (2016), “Tradition and innovation in Italian wine family businesses”, British Food Journal, Vol. 118 No. 8, pp. 1883-1897, doi: 10.1108/BFJ-05-2016-0192.

Vrontis, D., Thrassou, A. and Czinkota, M.R. (2011), “Wine marketing: a framework for consumer-centred planning”, Journal of Brand Management, Vol. 18 Nos 4/5, pp. 245-263, doi: 10.1057/bm.2010.39.

Wine-Searcher (2021), “South African wine producers”, available at: www.wine-searcher.com/biz/producers/south±africa (accessed 20 June 2021).

Yuan, J., Morrison, A.M., Linton, S., Feng, R. and Jeon, S.M. (2004), “Marketing small wineries: an exploratory approach to website evaluation”, Tourism Recreation Research, Vol. 29 No. 3, pp. 15-25, doi: 10.1080/02508281.2004.11081453.

Zanon, J., Scholl-Grissemann, U., Kallmuenzer, A., Kleinhansl, N. and Peters, M. (2019), “How promoting a family firm image affects customer perception in the age of social media”, Journal of Family Business Strategy, Vol. 10 No. 1, pp. 28-37, doi: 10.1016/j.jfbs.2019.01.007.

Corresponding author

Corné Meintjes can be contacted at: corne.meintjes@gmail.com

Related articles