Engaging users in the sharing economy: individual and collective psychological ownership as antecedents to actor engagement
ISSN: 1757-5818
Article publication date: 10 May 2021
Issue publication date: 10 June 2021
Abstract
Purpose
This conceptual study explicates the dynamic, interlinked relationship between two of the most popular theories in marketing today: psychological ownership (PO) and engagement. The study is set in the sharing economy (SE), where platform business success depends on high levels of engagement by users, both individuals and collectives. The study argues individual PO (iPO) acts as the antecedent to engagement within a dyad of brand and user, and collective PO (cPO) as the antecedent to collective engagement by communities of users.
Design/methodology/approach
This conceptual study synthesizes PO theory and engagement theory to produce a PO–engagement framework. The authors adopt a dual-level perspective encompassing individual- and group-level phenomena in the SE and employ examples from practice to illustrate their arguments.
Findings
PO acts as the antecedent to the positively valenced disposition and engagement activities of actors in the SE. iPO manifests as engagement within a dyad of brand and user. Outcomes include brand love and contributions to brand reputation and service offerings. Collective PO manifests as engagement within a community or collective. Outcomes include community-oriented peer-to-peer (P2P) sharing for the benefit of others.
Originality/value
This study offers a dynamic framework of PO and engagement in the SE, the PO–engagement framework. The authors contribute to PO and engagement literature studies in marketing by illustrating how a platform user's attachment to targets in the SE motivates emergence of PO, and how different types of engagement manifest from different types of PO.
Keywords
Acknowledgements
The authors wish to gratefully acknowledge the Guest Editors of this Special Section on “Psychological ownership in a service context,” Associate Professor Jörg Finsterwalder and Dr Alastair Tombs. Additionally, the authors acknowledge the generous, thoughtful and helpful feedback from the two anonymous reviewers.
Citation
Baker, J.J., Kearney, T., Laud, G. and Holmlund, M. (2021), "Engaging users in the sharing economy: individual and collective psychological ownership as antecedents to actor engagement", Journal of Service Management, Vol. 32 No. 4, pp. 483-506. https://doi.org/10.1108/JOSM-08-2020-0300
Publisher
:Emerald Publishing Limited
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