Sustainable value creation through customization for smart PSS models: a multi-industry case study
Journal of Manufacturing Technology Management
ISSN: 1741-038X
Article publication date: 5 December 2023
Issue publication date: 2 January 2024
Abstract
Purpose
This study is a reference for manufacturers who are promoting their product-service system (PSS) development. Currently, improvements in both digital customization and sustainability for various smart PSS categories have been considered rarely. This paper addresses this research gap by developing relevant models.
Design/methodology/approach
The development trends of customization-oriented PSS are described in a literature review. An in-depth multiple-case study methodology is adopted, and seven manufacturing companies are sampled. The goal is to identify digital customization measures that can be employed on representative smart PSS models and to explore how these models can create sustainable value.
Findings
This study provides valuable insights by uncovering a synthesis framework for achieving customization of the product/use/result-oriented smart PSSs, and the relevant representative smart functions are summarized. This identifies how digital customization capabilities can improve sustainability, including direct economic value for customers as well as additional social benefits and environmental improvements during customization.
Originality/value
Currently, the influence of digitalization on customized offerings and the relevant impact on sustainability development have not been fully addressed to date. This study provides comprehensive information with a reference value for digital customization transformation among the three main types of smart PSS.
Keywords
Acknowledgements
This work was funded by the National Major Science and Technology Project (No: 2017-I-0007–0008), National Natural Science Foundation of China (No: 71971012, 72201172 and 72371160) and SJTUSME-COSMOPlat Joint Research Project for New Generation Industrial Intelligent Technology (No: TL2022060200027), and shanghai Special Project for Promoting High Quality Industrial Development (No 212102), and Designing and Verifying Key Technologies of Marine Engines High Reliability in Major Special Project Ship Research Program of MIIT.
Citation
Chang, Y., Ming, X., Liao, X., Bao, Y., Chen, Z. and Song, W. (2024), "Sustainable value creation through customization for smart PSS models: a multi-industry case study", Journal of Manufacturing Technology Management, Vol. 35 No. 1, pp. 29-53. https://doi.org/10.1108/JMTM-03-2023-0103
Publisher
:Emerald Publishing Limited
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