Social media’s dark side: inducing boundary conflicts

Abstract

Purpose

The purpose of this paper is to examine the negative consequences of work-related social media use, and the extent to which the presence of social media policies in organizations are able to mitigate these consequences.

Design/methodology/approach

Internet-based survey data (N=575) was analyzed using structural equation modeling to test the indirect effect of social media use on exhaustion through work/life conflict.

Findings

This study shows that there is a dark side to social media use, as employees’ work-related social media use might be intrusive to their personal lives while simultaneously increasing life to work conflict. Furthermore, the results indicate that the current implementation of social media usage policies at work is not sufficient to defend employees against the negative consequences of social media use; namely, work/life conflict and ultimately exhaustion.

Research limitations/implications

The indirect pathways are assessed using cross-sectional data, which makes verifying causal relationships difficult.

Practical implications

The findings underscore the need for contemporary organizations to pragmatically intensify their efforts to mitigate the impacts of boundary conflict on workers’ well-being that result from increased use of social media for work.

Originality/value

This paper is among the first to demonstrate that the use of social media for work is related to exhaustion through increased work/life conflict.

Citation

van Zoonen, W., Verhoeven, J.W.M. and Vliegenthart, R. (2016), "Social media’s dark side: inducing boundary conflicts", Journal of Managerial Psychology, Vol. 31 No. 8, pp. 1297-1311. https://doi.org/10.1108/JMP-10-2015-0388