Impact of human resource management practices on employee turnover intentions: Moderating role of psychological contract breach
Abstract
Purpose
This paper aims to explore the relationship between human resource management practices, breach of psychological contract and employee turnover intentions among hotel frontline employees, considering the scant research attention to frontline employee’s perspectives in Indian hospitality industry.
Design/methodology/approach
A survey design was used to collect responses from 294 frontline employees (front-office and food and beverage services). Multiple regression analyses have been used to test the hypothesized relationships.
Findings
Selection, training and compensation practices were found to influence employee’s turnover intentions. In addition, psychological contract breach was found to enhance employee’s turnover intentions, despite the implementation of effective human resource management practices.
Originality/value
This study examines the role of psychological contract breach as a moderator in the relationship between human resource management practices and turnover intentions in a highly labour-intensive context, the hospitality industry.
Keywords
Citation
Santhanam, N., T.J., K., Dyaram, L. and Ziegler, H. (2017), "Impact of human resource management practices on employee turnover intentions: Moderating role of psychological contract breach", Journal of Indian Business Research, Vol. 9 No. 3, pp. 212-228. https://doi.org/10.1108/JIBR-10-2016-0116
Publisher
:Emerald Publishing Limited
Copyright © 2017, Emerald Publishing Limited