How stress and anxiety when using mobile restaurant reservation Apps influence users’ satisfaction and trust
Journal of Indian Business Research
ISSN: 1755-4195
Article publication date: 11 February 2021
Issue publication date: 3 August 2021
Abstract
Purpose
The main aim of this study is to analyze if the users’ stress and anxiety when using mobile Apps for restaurant reservations influence their trust and satisfaction toward the restaurants. In addition to this, the relationship between satisfaction and trust is studied. The study sample is the Indian population in Spain.
Design/methodology/approach
To achieve the objectives set, the questionnaire measuring each of the variables used in the study was carried out. A variance-based structural equation model, partial least squares (PLS), was used for statistical analysis of the data.
Findings
The results obtained have shown that the relations stress–satisfaction, anxiety–satisfaction and satisfaction–trust are accepted to be significant, whereas the relations stress–trust and anxiety–trust are rejected because they do not fulfill the minimum standards of significance.
Originality/value
This study is an important contribution in the academic literature because there are not many studies that analyze the variables of stress and anxiety in the context of marketing. In addition to this, the study sample is the Indian population resident in Spain, the population that is not studied in depth.
Keywords
Citation
Gelashvili, V., Martínez-Navalón, J.G. and Herrera Enríquez, G. (2021), "How stress and anxiety when using mobile restaurant reservation Apps influence users’ satisfaction and trust", Journal of Indian Business Research, Vol. 13 No. 3, pp. 395-412. https://doi.org/10.1108/JIBR-08-2020-0276
Publisher
:Emerald Publishing Limited
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