Concepts of hospitality and its application in the built space: Genesis and evolution of urban hospitality in tourist Brazilians destinations

Abstract

Purpose

This study began with the following question: how hospitality concepts have contributed to the quality of cities and to the qualification of urban tourist destinations. Therefore, the purpose of this paper is to analyze the historical evolution of the concepts of hospitality and their implications in the contemporary concept of the hospitality of the built space.

Design/methodology/approach

In this study an analytical empirical approach was used, focusing on the concepts and paradigms that support the studies of the hospitality of built space. The method was based on the representation of hospitality as spatial reading indexes according to the categories of analysis: identity, accessibility, and readability, as stated by Grinover (2007), Raymond (1997) and Lynch (1997). The empirical study, in the Brazilian context, took as its object of analysis the urban hospitality of the three cities that were capitals of Brazil throughout its history: Salvador da Bahia, Rio de Janeiro and Brasília.

Findings

The results of the research confirm the pertinence of the categories of analysis proposed for the understanding of hospitality of the built space and proposes other categories of analysis related to accessibility in its interfaces with identity and readability.

Practical implications

This study can contribute with new understandings in the field of the hospitality of the built space as support to public managers and trade tourist managers that can give quality to the urban space for tourists, and for the citizens as well. Because, in the Brazilian context, the formulation of public policies for public transport services, mobility, accessibility and recreation areas are linked to public managers; in the same way that private initiatives and incentives for leisure, entertainment, and tourism are linked to the managers of the tourist trade.

Originality/value

New possibilities of the understanding of urban hospitality in tourist destinations by the categories of analysis listed – identity, readability and accessibility. Accessibility was the spatial condition that most needed attention as urban hospitality in the Brazilian tourist destinations studied. Otherwise, a contribution was made to the area of study in urban hospitality, given the scarcity of scientific literature on the subject.

Citation

Pereira de Oliveira, J., Torres Tricárico, L., de Mello Rossini, D. and Tomelin, C.A. (2020), "Concepts of hospitality and its application in the built space: Genesis and evolution of urban hospitality in tourist Brazilians destinations", Journal of Hospitality and Tourism Insights, Vol. 3 No. 2, pp. 155-170. https://doi.org/10.1108/JHTI-02-2019-0025