Information seeking and communication model (ISCM): application and extension

Abstract

Purpose

The paper reports on developments in the Information Seeking and Communication Model (ISCM) since it was first presented in 2013, focussing on how the model, derived by explicitly drawing on previous models, frameworks, and concepts, has been applied, adapted and extended. This paper summarises the reception of the ISCM, and describes two new applications in different contexts.

Design/methodology/approach

A literature review details applications of, comments on and critiques of, the ISCM since its introduction. Two exploratory studies of health information seeking behaviour show the application of the ISCM in novel contexts.

Findings

The literature cited here, and the two studies outlined show the applicability and extendibility of the ISCM, as well as its value in helping to capture the holistic context of information seeking, the interplay between providers and seekers of information, including fluidity of provider/seeker roles, and emotional dimensions of information seeking and use.

Originality/value

The paper responds to the call by Case and Given (2016) for further empirical testing of the ISCM and similar conceptual models. It shows the range of applicability of this model, and models drawn from it, and makes recommendations for further development.

Citation

Baggs, E., O'Neal, K., Robson, A. and Robinson, L. (2024), "Information seeking and communication model (ISCM): application and extension", Journal of Documentation, Vol. 80 No. 6, pp. 1333-1346. https://doi.org/10.1108/JD-03-2024-0053