Stakeholders’ perceptions and reputational antecedents: A review of stakeholder relationships, reputation and brand positioning
Journal of Advances in Management Research
ISSN: 0972-7981
Article publication date: 2 November 2015
Abstract
Purpose
It is recognised that reputation is a relational construct; however the impact of stakeholders’ various relational dimensions on their perceptions to influence reputation is not widely understood. The purpose of this paper is to add to the current understanding of stakeholders’ relationships, interactions, their subsequent relational dimensions and its impact on stakeholders’ perceptions to further influence relational reputation.
Design/methodology/approach
This paper takes a case study approach.
Findings
The findings of this study recognise the impact of relationship marketing (RM) on the influence of stakeholders’ perceptions. It discusses how RM substantiate the pertinent authenticity (symbolises reputation), relevance and differentiation (represent brand positioning) of an organisation’s profile and/or their market offerings, in relation to the interest of the target market through the cause and consequence of stakeholder relationships and interactions to influence their perceptions. The findings acknowledge 11 RM dimensions that have relational implications to nurture stakeholders’ perceptions and subsequent relational reputation, which appear viable across industries and markets.
Originality/value
Underlying the cause and consequence of stakeholder relationships and interactions; these 11 RM dimensions emerge as antecedents to form/reform relational reputation. Further academic and professional implications of the findings are briefly discussed.
Keywords
Citation
Shams, S.M.R. (2015), "Stakeholders’ perceptions and reputational antecedents: A review of stakeholder relationships, reputation and brand positioning", Journal of Advances in Management Research, Vol. 12 No. 3, pp. 314-329. https://doi.org/10.1108/JAMR-08-2014-0050
Publisher
:Emerald Group Publishing Limited
Copyright © 2015, Emerald Group Publishing Limited