Connecting perceived effectiveness of app evolution to app engagement: a technology identity perspective
Information Technology & People
ISSN: 0959-3845
Article publication date: 6 September 2022
Issue publication date: 8 September 2023
Abstract
Purpose
This paper extends the current literature on app engagement to identify dynamic factors that affect app engagement and the value-creation pathway that connect these factors with app engagement.
Design/methodology/approach
Survey data were collected from 299 app users to test the proposed research model.
Findings
The study found that the perceived effectiveness of evolution content and that of evolution speed impose both individual and joint positive effects on app identity, which serves as the mediation mechanism that connects these dynamic factors with app engagement.
Originality/value
This study takes the user perspective to explore how user perceptions of the effectiveness of app evolution content and speed, which represent unique user experiences in the app context, cultivate app engagement by enhancing app identity. Specifically, this study reveals the intertwined relationship among perceived effectiveness of app evolution, app identity, and app engagement.
Keywords
Citation
Liu, Y., Tang, X., Li, P. and Wang, X. (2023), "Connecting perceived effectiveness of app evolution to app engagement: a technology identity perspective", Information Technology & People, Vol. 36 No. 6, pp. 2390-2417. https://doi.org/10.1108/ITP-11-2021-0897
Publisher
:Emerald Publishing Limited
Copyright © 2022, Emerald Publishing Limited