Effects of social media affordances on knowledge contribution in online Q&A communities: a self-determination perspective

Abstract

Purpose

The purpose of this study is to examine the impact of social media affordances, specifically social engagement and social endorsement, on knowledge contribution in online Q&A communities. Building on self-determination theory, this research seeks to tackle the issue of under-provision of knowledge in these communities.

Design/methodology/approach

The study employs a sample collected from a popular social Q&A community in China and uses linear panel data models along with multiple robustness checks to test the research model.

Findings

The findings reveal that both social engagement and social endorsement have a positive effect on users' knowledge contribution to the online Q&A community. However, the impact of social engagement is mitigated by social endorsement.

Originality/value

This paper makes a valuable contribution to the field by filling the research gap on the role of social engagement behaviors and their interaction with social endorsement in online Q&A communities. The results provide insights into how social media affordances can be leveraged to enhance knowledge contribution in these communities.

Citation

Zhou, Y., Zhu, L., Wu, C., Wang, H., Wang, Q. and Yuan, Q. (2023), "Effects of social media affordances on knowledge contribution in online Q&A communities: a self-determination perspective", Industrial Management & Data Systems, Vol. 123 No. 8, pp. 2038-2054. https://doi.org/10.1108/IMDS-05-2022-0315