Understanding fintech continuance: perspectives from self-efficacy and ECT-IS theories
Industrial Management & Data Systems
ISSN: 0263-5577
Article publication date: 22 July 2020
Issue publication date: 7 September 2020
Abstract
Purpose
The purpose of this study is to clarify theory and identify factors that could explain the level of fintech continuance intentions with an expectation confirmation model that integrates self-efficacy theory.
Design/methodology/approach
With data collected from 753 fintech users, this study applies partial least square structural equation modeling to compare and select the research model with the most predictive power.
Findings
The results show that financial self-efficacy, technological self-efficacy and confirmation positively affect perceived usefulness. Among these factors, financial self-efficacy and technological self-efficacy have both direct and indirect effects through confirmation on perceived usefulness. Perceived usefulness and confirmation are positively related to satisfaction. Finally, perceived usefulness and satisfaction positively influence fintech continuance intentions.
Originality/value
To the best of our knowledge, this is one of the earliest studies that investigates the effect of domain-specific self-efficacy on fintech continuance intentions, which enriches the existing research on fintech and deepens our understanding of users' fintech continuance intentions. We distinguish between financial self-efficacy and technological self-efficacy and specify the relationship between self-efficacy and continuance intentions. Moreover, this study highlights the importance of assessing a model's predictive power using the PLSpredict technique and provides a reference for model selection.
Keywords
Acknowledgements
This research is supported by Major Project of National Social Science Foundation of China (19ZDA078), Research on the Mechanism and Path about Technological Standard and Intellectual Property Synergistically Promoting Digital Industry Innovation.
Citation
Shiau, W.-L., Yuan, Y., Pu, X., Ray, S. and Chen, C.C. (2020), "Understanding fintech continuance: perspectives from self-efficacy and ECT-IS theories", Industrial Management & Data Systems, Vol. 120 No. 9, pp. 1659-1689. https://doi.org/10.1108/IMDS-02-2020-0069
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited