Augmented reality in online retailing: a systematic review and research agenda
International Journal of Retail & Distribution Management
ISSN: 0959-0552
Article publication date: 6 September 2021
Issue publication date: 27 April 2022
Abstract
Purpose
Augmented reality (AR) has received massive attention in online retail. Therefore, the paper aims to review the state-of-the-art literature on AR in online retailing, by identifying the antecedents, drives, outcomes, theoretical lenses, typology and methodological approaches. The study further aims to identify the critical avenues for future research.
Design/methodology/approach
To advance the conceptual and managerial understanding of AR, the study synthesizes the literature through a systematic literature review approach by reviewing 53 articles.
Findings
Several AR characteristics significantly influence utilitarian, hedonic, perceived risk and experiential value, ultimately resulting in a positive attitude, decision-making assistance and behavioural intentions, wherein customer experience (flow, spatial presence, mental imagery and immersion) plays a mediating role in the process. The study also lists the top authors, articles, journals, countries, theories and methodology used.
Originality/value
The study provides a comprehensive framework on consumer behaviour towards AR in online retailing. Further, the study proposes the future research agenda in the social side of AR, the dark side of AR, customer engagement, use of AR for experiential value and AR marketing domain.
Keywords
Acknowledgements
The author would like to take this opportunity to express my profound gratitude and deep regard to Prof. Jaydeep Mukherjee for the constant guidance throughout the article. Also the author would like to thank the reviewers for their quick and valuable feedbacks.
Citation
Kumar, H. (2022), "Augmented reality in online retailing: a systematic review and research agenda", International Journal of Retail & Distribution Management, Vol. 50 No. 4, pp. 537-559. https://doi.org/10.1108/IJRDM-06-2021-0287
Publisher
:Emerald Publishing Limited
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