RETRACTED: Study on online payments and e-commerce with SOR model
International Journal of Retail & Distribution Management
ISSN: 0959-0552
Article publication date: 7 June 2023
Retraction notice
The publisher of the International Journal of Retail & Distribution Management wishes to retract the following article, Kumar, R., Singh, T., Mohanty, S.N., Goel, R., Gupta, D., Alharbi, M. and Khanna, R. (2023), “Study on online payments and e-commerce with SOR model”, International Journal of Retail & Distribution Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJRDM-03-2023-0137
It has come to the attention of the publisher that there are concerns with the handling and peer review of these articles, which were submitted to the special issue ‘Recent trends and advances of information application use in retail, distribution and e-commerce: Marketing and management opportunities, challenges and solutions’. This special issue has now been cancelled. As a result of these concerns, the articles’ findings cannot be relied upon. As trust in the content is central to the integrity of the publication process, the Editor and Publisher have taken the decision to retract all of the articles within this special issue (listed above). The journal has not been able to confirm whether the authors were aware of this attempted manipulation of the publication process. The journal is committed to correcting the scientific record and will fully cooperate with any institutional investigations into this matter. The authors have been informed of this decision. The authors would like it to be noted that they are not in agreement with this retraction. This decision is in accordance with Emerald’s publishing ethics and the COPE guidelines on retractions. The publisher of the journal sincerely apologizes to the readers and authors, who were not found to be involved in any malpractice.
Abstract
Purpose
The main purpose of this paper is to explain the preferences of consumers for using online payment services. This paper applies a unified theory model named stimulus-organism-response (S-O-R) theory for exploration.
Design/methodology/approach
This is quantitative research based on the structural equation modelling method. The stimulus-organism-response (S-O-R) theory was applied, whereby the author conducted an online survey through a structured questionnaire with users of mobile payment services. These consumers are using online payments for online shopping purposes. The survey was conducted all over India. The sample size is 355.
Findings
The study found that utilitarian, hedonic value and salesperson behaviour impact consumers satisfaction and behaviour while using online payment services. The study found that there is a significant direct relationship between consumer satisfaction and consumer behaviour. This study examines how financial mobile services contribute to e-commerce implementation, especially in the context of India.
Practical implications
This study incorporates a variety of factors, including the behaviour of salespeople, which affect consumer happiness, satisfaction and behaviour intention. This study reveals a direct relationship between consumer satisfaction and behavioural intention. Accordingly, the use of mobile banking and digital financial services has a positive impact on customer satisfaction. This study suggested that awareness about e-commerce services and mobile financial services is an important aspect of consumers satisfaction. Effective e-commerce services and mobile financial services have a positive impact on consumer behaviour.
Originality/value
This is a comprehensive model used for online payment services and directly related to emerging economies like India. This study examines the consumer willingness of the digital market in relation to online payment services. This study contributes to the relevant literature by simultaneously examining the role of e-commerce platform characteristics and online consumer psychology in influencing behavioural intention. Numerous factors have been revealed by this investigation.
Keywords
Citation
Kumar, R., Singh, T., Mohanty, S.N., Goel, R., Gupta, D., Alharbi, M. and Khanna, R. (2023), "RETRACTED: Study on online payments and e-commerce with SOR model", International Journal of Retail & Distribution Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJRDM-03-2023-0137
Publisher
:Emerald Publishing Limited
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