Designing a quality scorecard (QSC) for system integration in the era of Industry 4.0
International Journal of Quality and Service Sciences
ISSN: 1756-669X
Article publication date: 31 January 2022
Issue publication date: 3 May 2022
Abstract
Purpose
This study aims to investigate the criteria to measure and manage a software project’s quality indicator elements needed to implement system integration in the Industry 4.0 era.
Design/methodology/approach
The standard software process model SPICE: a crucial part of the system integration software development process, is analyzed to explore how the factors of the SPICE model rate qualitatively on the quality scorecard (QSC). QSC is a qualitative performance measurement model based on the cost of quality (COQ) perspective. The SPICE model’s effectiveness is examined in terms of system integration (SI) quality, and factors for improving this quality are determined.
Findings
The authors proposed future directions for improving SI management. The seven SPICE process groups were analyzed comparatively by matching them to the QSC. The SPICE model was found to achieve 63% with the required factors in QSC. Also, the uncommitted items indicated need to be considered for additional management in SI quality.
Practical implications
Since SPICE is revised every five years, it is suggested from this study that diagnosing the assessment items from the COQ perspective using QSC is one strategy to quickly enhance the quality of SI management in this rapidly changing technology revolution.
Originality/value
This research is the first study of its kind, proposing a methodology for adapting quickly to the Fourth Industrial Revolution’s changes and showing how the standards have changed the SPICE model over time.
Keywords
Acknowledgements
This research was supported by the National Research Foundation of Korea (NRF) grant funded by the Korea government (MSIP) (Grant No. 2019R1A2B5B01005788).
Citation
Roh, H.Y., Ali, S., Song, H. and Shin, W.S. (2022), "Designing a quality scorecard (QSC) for system integration in the era of Industry 4.0", International Journal of Quality and Service Sciences, Vol. 14 No. 2, pp. 157-177. https://doi.org/10.1108/IJQSS-11-2020-0173
Publisher
:Emerald Publishing Limited
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