Enabler toward successful implementation of Quality 4.0 in digital transformation era: a comprehensive review and future research agenda

Abstract

Purpose

Quality 4.0 (Q4.0) is related to quality management in the era of Industry 4.0 (I4.0). In particular, it concentrates on digital techniques used to improve organizational capabilities and ensure the delivery of the best quality products and services to its customer. The aim of this research to examine the vital elements for the Q4.0 implementation.

Design/methodology/approach

A review of the literature was carried out to analyze past studies in this emerging research field.

Findings

This research identified ten factors that contribute to the successful implementation of Q4.0. The key factors are (1) data, (2) analytics, (3) connectivity, (4) collaboration, (5) development of APP, (6) scalability, (7) compliance, (8) organization culture, (9) leadership and (10) training for Q4.0.

Originality/value

As a result of the research, a new understanding of factors of successful implementation of Q4.0 in the digital transformation era can assist firms in developing new ways to implement Q4.0.

Citation

Thekkoote, R. (2022), "Enabler toward successful implementation of Quality 4.0 in digital transformation era: a comprehensive review and future research agenda", International Journal of Quality & Reliability Management, Vol. 39 No. 6, pp. 1368-1384. https://doi.org/10.1108/IJQRM-07-2021-0206