Reliability and validation of an instrument for measuring problems with performance appraisal of automotive parts manufacturing employees

Abstract

Purpose

To develop and validate an instrument to measure the problems associated with performance appraisal.

Design/methodology/approach

The implementation was in two phases. Phase 1 involved the development and validation of an instrument to measure the problems with performance appraisal. Phase 2 involved the exploration and confirm the construct measurement. Data used in Phase 1 were collected from interviews with administrators and employees in the automotive parts manufacturing industry and five experts. In Phase 2, data were derived from questionnaires sent to 320 employees of automotive parts manufacturers in the Eastern Region of Thailand.

Findings

Problems concerning performance appraisals were classified into two components as problems with the appraisal process and problems with the appraising person. The concepts, theories and interview results that were used to develop the instrument and assess problems with performance appraisals were consistent with the empirical evidence.

Practical implications

The developed instrument may be used to measure problem levels of performance appraisals in organizations with high accuracy and reliability. Findings may be used as guidelines for management to effectively reduce problems with performance appraisals. The instrument may also be used for research measurement of organizational problems concerning performance appraisal.

Social implications

Fairness, transparency and testability are aspects of effective management. Ignorance of problems in performance appraisals may have negative effects on a conducive working atmosphere and behaviors at the personal, group and organizational levels. Therefore, the findings of this study have social implications for the capability to examine fairness in employees' performance appraisals.

Originality/value

The instrument for measuring problems with performance appraisal was developed based on the combination of concepts, theories and interview and questionnaire data. This instrument facilitates human resource officers, managers and organizations in measuring the levels of problems with performance appraisals.

Citation

Na-Nan, K., Joungtrakul, J., Smith, I.D. and Sanamthong, E. (2022), "Reliability and validation of an instrument for measuring problems with performance appraisal of automotive parts manufacturing employees", International Journal of Quality & Reliability Management, Vol. 39 No. 1, pp. 53-76. https://doi.org/10.1108/IJQRM-05-2020-0171