Improving shuttle services quality in VUCA world: evidence from the IT industry
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 22 November 2023
Issue publication date: 14 March 2024
Abstract
Purpose
As the world is becoming more volatile and uncertain, organizations face much complexity in their daily operations. Further, there is a much ambiguity in business operations to achieve the effective utilization of resources. The work optimizes a novel constraint programming model approach of the utilization of shuttle services vehicle while considering cost savings, employee wellbeing and other real an Information Technology enabled service (ITES) industry constraints.
Design/methodology/approach
The present work considers a novel extension of the vehicle routing problem related to the shuttle service operation in an ITES industry in VUCA context. Additionally, the model considers the women safety aspects, which engages the company to provide a security guard for women employees in the night shift.
Findings
Numerical experiments were conducted on real instances data of ITES industrial partner. The results show that the vehicle utilization increased from 75% up to 96% while ensuring in parallel the wellbeing of employees and women safety during the night shift. Finally, the proposed model is converted to a decision support application allowing ITES partner to plan employees shuttle service operations efficiently.
Originality/value
Study has evaluated the shuttle services optimization for ITES industry using data from industrial which makes it a unique contribution to literature in shuttle operations. Further, the study used constraint programming to evaluate the vehicle utilization and security allocation, thereby introducing new parameter on security allocation in open VRP problem.
Keywords
Acknowledgements
Erratum: It has come to the attention of the publisher that the article, Pitchaimani, K., Zouadi, T., Lokesh, K.S. and Sreedharan, V.R. (2023), “Improving shuttle services quality in VUCA world: evidence from the IT industry”, International Journal of Quality & Reliability Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJQRM-03-2023-0069 published incorrect affiliations for Kalpana Pitchaimani and K.S. Lokes. The correct affiliation for both authors is Indian Institute of Information Technology, Design and Manufacturing (IIITDM) Kancheepuram, Chennai, India. This error was introduced in the production process, the publisher sincerely apologises for this error and for any inconvenience caused.
Citation
Pitchaimani, K., Zouadi, T., Lokesh, K.S. and Sreedharan, V.R. (2024), "Improving shuttle services quality in VUCA world: evidence from the IT industry", International Journal of Quality & Reliability Management, Vol. 41 No. 4, pp. 1165-1184. https://doi.org/10.1108/IJQRM-03-2023-0069
Publisher
:Emerald Publishing Limited
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