Maturity model for evaluating disaster and humanitarian operations
International Journal of Productivity and Performance Management
ISSN: 1741-0401
Article publication date: 17 January 2022
Issue publication date: 26 June 2023
Abstract
Purpose
This paper proposes a maturity model (MM) for assessing disaster operations and identifying strategies for organisations to evolve their maturity stages.
Design/methodology/approach
This study applies a systematic literature review to identify state-of-the-art work related to maturity models for disaster operations. In addition, the study develops a case study to validate the proposed maturity model in a generic scenario and two real-life scenarios.
Findings
The analysis of 158 papers in the literature resulted in identifying 8 maturity models for disaster operations. Based on their structure, the authors proposed a new model with five maturity stages suitable for any of the four phases of the disaster life cycle (i.e. mitigation, preparedness, response and recovery). In addition, the research identified and presents 24 strategies for improving disaster operations according to each maturity stage transition. Finally, the research presents a case study that evaluates the disaster response operations from a Civil Defense organisation considering a response scenario disaster in general, a flood scenario, and the COVID-19 pandemic scenario.
Originality/value
This study provides the following three main contributions useful for academics and practitioners in the disaster operations area: a new maturity model for assessing disaster operations, a strategy guide for improving disaster operations based on a maturity evolution and an empirical study exploring the approximation between academia and professionals involved in real-life disaster operations management.
Keywords
Acknowledgements
The authors acknowledge the support of the Coordination for the Improvement of Higher Education Personnel (CAPES) [Finance Code 001], the National Council for Scientific and Technological Development (CNPq) [308084/2019-5], and the Foundation for Support of Research in the State of Rio de Janeiro (FAPERJ) [E-26/ 201.384/2021; SEI-260003/002705/2020; 211.029/2019; E-26/211.611/2019].
Citation
Resende, H.F.P., Cardoso, P.A., Fontainha, T.C. and Leiras, A. (2023), "Maturity model for evaluating disaster and humanitarian operations", International Journal of Productivity and Performance Management, Vol. 72 No. 6, pp. 1688-1718. https://doi.org/10.1108/IJPPM-03-2021-0149
Publisher
:Emerald Publishing Limited
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