The power of nudging: how adaptations in reverse logistics systems can improve end-consumer recycling behavior
International Journal of Physical Distribution & Logistics Management
ISSN: 0960-0035
Article publication date: 24 August 2021
Issue publication date: 8 October 2021
Abstract
Purpose
Research shows a recycling behavior gap where end consumers are positive towards recycling but do not act in accordance with their intentions. Such a gap creates challenges for reverse logistics systems. The purpose of this paper is to investigate how adaptations in reverse logistics systems towards end consumers-turned-suppliers can improve recycling behavior.
Design/methodology/approach
A framework with three propositions is developed and evaluated empirically using a two-group dependent post-test quasi-experimental design. The empirical setting is recycling of household waste. Three interventions are evaluated as: (1) the social norms nudge, (2) the distance nudge and (3) the availability nudge.
Findings
The results show that nudging improved recycling action behavior for the experimental group. Control group behavior remained constant.
Research limitations/implications
This paper suggests that the end-consumer’s role as suppliers needs to be included more actively into reverse logistics systems for products to enter the preferred loops of recycling in the circular economy.
Originality/value
A new field of climate psychology is used to explain challenges in reverse logistics systems and nudging is demonstrated as a tool with which to deal with them. The study also shows how quasi-experiments can be applied in logistics research.
Keywords
Acknowledgements
This research was conducted with the support of Oslo Municipality's Agency for Waste Management. The authors would like to thank the participants, and John Egil Nilssen in particular, as well as two anonymous reviewers for very constructive comments.
Citation
Flygansvær, B., Samuelsen, A.G. and Støyle, R.V. (2021), "The power of nudging: how adaptations in reverse logistics systems can improve end-consumer recycling behavior", International Journal of Physical Distribution & Logistics Management, Vol. 51 No. 9, pp. 958-977. https://doi.org/10.1108/IJPDLM-12-2020-0389
Publisher
:Emerald Publishing Limited
Copyright © 2021, Emerald Publishing Limited