Promoting logistics performance in Vietnam-based manufacturing firms: The role of service-oriented high-performance work systems and mediation mechanisms
International Journal of Physical Distribution & Logistics Management
ISSN: 0960-0035
Article publication date: 16 August 2018
Issue publication date: 8 February 2019
Abstract
Purpose
The purpose of this paper is to investigate how service-oriented high-performance work systems (HPWSs) contribute to logistics performance and the mediation mechanisms underlying this relationship.
Design/methodology/approach
Employees and their managers from logistics departments and/or business departments of manufacturing firms in the Vietnamese business setting were recruited as participants in the data collection. Structural equation modeling was employed for the data analysis.
Findings
Service-oriented HPWSs demonstrated the positive effects on logistics performance via serving culture. Serving culture was found to have the positive link with logistics performance via the mediating roles of collective role breadth self-efficacy and collective customer knowledge.
Originality/value
The current research extends the logistics management research by identifying service-oriented HPWSs as an antecedent of logistics performance as well as the mediation mechanisms underlying this effect.
Keywords
Citation
Luu, T. (2019), "Promoting logistics performance in Vietnam-based manufacturing firms: The role of service-oriented high-performance work systems and mediation mechanisms", International Journal of Physical Distribution & Logistics Management, Vol. 49 No. 1, pp. 52-74. https://doi.org/10.1108/IJPDLM-07-2017-0238
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited