The digital citizenship phenomenon in organizational studies: a scoping review

Abstract

Purpose

This paper aims to investigate how the construct of digital citizenship is approached in the field of organizational studies.

Design/methodology/approach

A scoping review was conducted following the PRISMA-ScR recommendations. Six bibliographic databases were searched without time restrictions to identify primary studies that addressed the concept of digital citizenship and its biases in the field of organizational studies.

Findings

Twenty studies met the inclusion criteria. The results suggest that the field of organizational studies has not yet carried out an in-depth analysis of the topic. Research opportunities include understanding the meanings of digital citizenship from citizens' perspectives, examining differences between citizens' and government views on digital citizenship and exploring how organizational contexts impact digital citizenship practices.

Originality/value

The results provide a valuable effort to frame this topic in a field of knowledge that has an intrinsically interdisciplinary nature and evolves to understand increasingly complex organizational processes.

Citation

Ferraz, T., Helal, D.H. and Silveira, D. (2024), "The digital citizenship phenomenon in organizational studies: a scoping review", International Journal of Organizational Analysis, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJOA-06-2023-3810