Identification, classification and shortlisting of performance indicators for hospital facilities management
ISSN: 0263-2772
Article publication date: 13 May 2020
Issue publication date: 23 January 2021
Abstract
Purpose
This paper aims to report on a study that aims to establish a list of systematically classified key performance indicators (KPIs) that are useful for hospital facilities management (FM).
Design/methodology/approach
A review of literature was conducted to identify indicators that are applicable to hospital FM. Each indicator was classified using a phase–hierarchy (P-H) model, which is a two-dimensional matrix comprising three phases (input, process and output) of facilities services delivery and three hierarchical FM levels (operational, tactical and strategic). The classified indicators were further shortlisted via a focus group study.
Findings
From the literature review, 61 indicators were identified as applicable to hospital FM. Most of the indicators, according to the P-H model, are for evaluating the FM input or output phase, at the strategic or tactical level. Further refinement and shortlisting of the indicators by the focus group experts resulted in 18 KPIs, which fall into 4 aspects: “physical”, “safety”, “environmental” and “financial”.
Research limitations/implications
The study illustrates that the P-H model is useful for classifying the performance indicators systematically along the two fundamental FM dimensions – phase and hierarchy. Further research may use this model to classify performance indicators in other contexts.
Practical implications
The method of this study can be adapted for use in identifying, classifying and shortlisting FM performance indicators for other types of buildings. The shortlisted KPIs can be used for assessing the FM performance of hospitals.
Originality/value
To the best of the authors’ knowledge, this study is the first of its kind that used the P-H model to classify hospital FM performance indicators.
Keywords
Acknowledgements
The study described in this paper was supported by a grant from the Research Grants Council of the Hong Kong Special Administrative Region, China (Project No. PolyU 152155/17E).
Citation
Lai, J. and Yuen, P.L. (2021), "Identification, classification and shortlisting of performance indicators for hospital facilities management", Facilities, Vol. 39 No. 1/2, pp. 4-18. https://doi.org/10.1108/F-08-2019-0092
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited