Consolidation of China’s quality transformation efforts: a review

Abstract

The development, maintenance and improvement of quality efforts rest significantly on several internal and external enablers that encompass the building of quality infrastructure, changes in quality culture, transfer of technology, skills and management, integration of quality management practices, and so on. This paper reviews the contemporary quality concepts, and presents a glimpse into the major developments in the quality management domain in China. China’s experiences verified that the transformation process has gone through several phases, and finally attained the synergy of total quality management and compliance requirements of internationally recognized standards. China’s quality transformation efforts have been promoted through legislation and by the building of an institutional infrastructure. Moreover, the Chinese Government has played a directive role in shaping the context and institutional structure of Chinese enterprises and affecting the quality transformation efforts throughout the country.

Citation

Chin, K., Pun, K. and Hua, H. (2001), "Consolidation of China’s quality transformation efforts: a review", International Journal of Quality & Reliability Management, Vol. 18 No. 8, pp. 836-853. https://doi.org/10.1108/EUM0000000006032