Measuring up to the Top Model
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1993
Abstract
Assesses current views on the validity of benchmarking. Outlines the creation of the European Foundation for Quality Management and the European Quality Award. Finds that there is a growing realization that the promotion of successful companies and the sharing of information is mutually beneficial.
Keywords
Citation
Loveday, M. (1993), "Measuring up to the Top Model", Managing Service Quality: An International Journal, Vol. 3 No. 6, pp. 41-44. https://doi.org/10.1108/EUM0000000003204
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited