Quality Values

Abstract

Asserts that, in order to implement TQM effectively, quality is something that needs to be valued by everyone. Examines a number of key issues to be considered before embarking on a TQM programme and discusses the implementation of TQM. Outlines the basic elements to guide the programme. Concludes that the secret of achieving a successful implementation programme lies in the commitment of the senior members of a firm to the process, and in the successful training, development and recognition of the staff. The objective of the TQM programme is for the good practices to become instinctive.

Citation

Chapman, C. (1993), "Quality Values", The TQM Magazine, Vol. 5 No. 4. https://doi.org/10.1108/EUM0000000003090