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Integral Quality Care

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 April 1990

41

Abstract

Investigates the Bekaert Group′s Japanese approach to total quality. Discusses how only a few Western companies have succeeded in attaining the levels of competitiveness found in Japanese firms. Describes how a Japanese expert was employed to implement TQM ‐ Japanese style. Discusses how Professor Tsuda believes that education and training are the problems that non‐Japanese companies have to tackle. Asserts that confidence in the ability of TQM is needed to achieve excellence within the company. Discusses the creation of several new functions to supplement the implementation of TQM in the Bekaert organisation. Concludes that quality is the trademark of any well‐managed organization striving for excellence.

Keywords

Citation

Kochan, A. (1990), "Integral Quality Care", The TQM Magazine, Vol. 2 No. 4. https://doi.org/10.1108/EUM0000000003050

Publisher

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MCB UP Ltd

Copyright © 1990, MCB UP Limited

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