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TQM and Culture Change

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 April 1990

817

Abstract

Describes a TQM methodology model for achieving lasting culture change. Asserts that TQM effectiveness is often limited or negated by a failure to adequately consider the relationship between productivity and cultural behaviour. Proposes a model and techniques that integrate strategies and tasks with values and behaviours to accelerate the TQM process. Asserts that the values held in the organization should be compatible with its strategic goals. Advizes on how to choose domains for gathering and analysis of data. Concludes that successful quality interventions change people′s behaviour and related attitudes.

Keywords

Citation

Seddon, J. and Jackson, S. (1990), "TQM and Culture Change", The TQM Magazine, Vol. 2 No. 4. https://doi.org/10.1108/EUM0000000003044

Publisher

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MCB UP Ltd

Copyright © 1990, MCB UP Limited

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