TOTAL QUALITY MANAGEMENT AND ISO 9000
1078
Abstract
Suggests that, with quality being vital to maintaining a competitive edge, total quality management and the international quality management standard, ISO 9000, are of increasing importance. Aims to find out what is so special about TQM and ISO 9000 and why it is necessary for organizations to acquire them. Summarizes current thinking and developments in this area; discusses the relationships between TQM and ISO 9000; finally, suggests a framework for implementing either scheme.
Keywords
Citation
Ho, S.K.M. (1993), "TOTAL QUALITY MANAGEMENT AND ISO 9000", Training for Quality, Vol. 1 No. 2. https://doi.org/10.1108/EUM0000000002991
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited