STAFF SCHEDULING AND CUSTOMER SERVICE AT ASDA
International Journal of Retail & Distribution Management
ISSN: 0959-0552
Article publication date: 1 January 1990
Abstract
Asda Stores Ltd has introduced a system using EPoS data to improve its customer service. Data taken from the EPoS systems are analysed to ascertain checkout activity and then employed to determine a staff scheduling system to cover the checkouts. This system provides a forecast for optimum manning levels far more accurately than anything tried before.
Keywords
Citation
Graves, D. (1990), "STAFF SCHEDULING AND CUSTOMER SERVICE AT ASDA", International Journal of Retail & Distribution Management, Vol. 18 No. 1. https://doi.org/10.1108/EUM0000000002930
Publisher
:MCB UP Ltd
Copyright © 1990, MCB UP Limited