Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/00251749310036306. When citing the article, please cite: V.-W. Mitchell, (1993), “Handling Consumer Complaint Information: Why and How?”, Management Decision, Vol. 31 Iss: 3.

Citation

(1993), "Erratum", Logistics Information Management, Vol. 6 No. 3, pp. 20-26. https://doi.org/10.1108/EUM0000000002904