work Study/O&M in Service Industries

Abstract

Examines the results of a questionnaire survey undertaken to investigate the use of work measurement and O&M techniques in banks and building societies. Discusses the methodology of the survey and the responses to individual questions of the questionnaire, as well as a comparison of theoretical and literature review with the empirical study. Summarizes that work measurement and O&M studies are in widespread use in UK banks and building societies, and that the importance of such techniques is shown by the frequency of updating systems.

Citation

Salmon, T.L. (1991), "work Study/O&M in Service Industries", Work Study, Vol. 40 No. 5, pp. 14-15. https://doi.org/10.1108/EUM0000000002654