Positioning Services for Competitive Advantage: the Case of Duds ‘n Suds

Abstract

Examines the concept of differentiating product offerings, including consumer services, and positioning them in relation to customer needs and perceptions. Approaches the subject of service positioning via an interesting case study. Concludes with recommended guidelines for the positioning of consumer services, but notes that a case study, whilst a source of interesting insights, is limited since itsobservations may not necessarily be true for other service businesses.

Citation

Schouten, J.W. and McAlexander, J.H. (1989), "Positioning Services for Competitive Advantage: the Case of Duds ‘n Suds", Journal of Services Marketing, Vol. 3 No. 2, pp. 69-75. https://doi.org/10.1108/EUM0000000002487