TEAMWORK BRINGS TQM TO HEALTH CARE: LESSONS FROM THREE YEARS OF TEAM ACTIVITY

Abstract

Looks at the Swedish American Hospital institutions in Rockford, Illinois, USA which serves 700,000 people. The system incorporates four clinics, three smaller hospitals and 230 physicians over a metropolitan area. Observes how the Juran influence has improved the process and discusses triumphs and failures of the system.

Citation

Anderson, H.C. (1993), "TEAMWORK BRINGS TQM TO HEALTH CARE: LESSONS FROM THREE YEARS OF TEAM ACTIVITY", Health Manpower Management, Vol. 19 No. 4. https://doi.org/10.1108/EUM0000000001615