HR IMPLICATIONS OF THE CITIZEN’S CHARTER

Abstract

Personnel and HRM must face up to the challenge of the Government′s Citizen′s Charter and the implications of BS5750. Looks at the role of HR professionals in local authorities and how areas of operation will alter. The importance of justifying their role in the changes will be a major requirement and the correct tools and systems to be used will be needed.

Citation

Kelly, A. (1993), "HR IMPLICATIONS OF THE CITIZEN’S CHARTER", Management Development Review, Vol. 6 No. 3. https://doi.org/10.1108/EUM0000000000739