How to improve organisational citizenship behaviour by combining ability, motivation and opportunity: The moderator role of perceived organisational support
ISSN: 0142-5455
Article publication date: 11 December 2019
Issue publication date: 17 January 2020
Abstract
Purpose
The purpose of this paper is to explore the relationship between the ability, motivation and opportunity model, and organisational citizenship behaviour (OCB) as a result variable, using the perceived organisational support (POS) as a moderator of this relationship.
Design/methodology/approach
The hypotheses developed here are tested using data from a sample of Spanish firms belonging to two industries: finance and hotels. These sectors were selected due to the serious impact the recent financial crisis had on them, and because they may benefit from extra-role behaviours.
Findings
The results reveal that ability and motivation significantly influence the level of OCB. POS also has a notable direct effect on OCB, as well as moderating in the relationship between opportunity and OCB.
Originality/value
The study’s findings have some important lessons for practitioners and researchers with an interest in OCB, showing how to improve these extra-role behaviours, which can be so necessary in this post-crisis context.
Keywords
Acknowledgements
This paper is supported by research project ECO2013-44274-P (Plan Nacional I+D)
Citation
Morales-Sánchez, R. and Pasamar, S. (2020), "How to improve organisational citizenship behaviour by combining ability, motivation and opportunity: The moderator role of perceived organisational support", Employee Relations, Vol. 42 No. 2, pp. 398-416. https://doi.org/10.1108/ER-04-2019-0169
Publisher
:Emerald Publishing Limited
Copyright © 2019, Emerald Publishing Limited