Antecedents of voice endorsement: a communication perspective
ISSN: 1750-614X
Article publication date: 5 September 2023
Issue publication date: 9 May 2024
Abstract
Purpose
The final effectiveness of employee voice largely depends on voice endorsement. This study aims to review, assess, analyze and synthesize the emerging literature on voice endorsement by focusing on its antecedents to promote future research from a comprehensive perspective.
Design/methodology/approach
Based on an integrative review of the literature, the authors conducted a content analysis of 53 peer-reviewed journal articles.
Findings
Building on the Shannon–Weaver communication model, this paper summarizes that factors influencing voice endorsement can be classified into five prominent aspects: voicer, voiced idea, contextual factors and noises, voice channel (medium) and voice receiver.
Practical implications
This research holds important implications for practice, providing practical guidelines for employees to speak up, for leaders to endorse voice and for organizations to maintain sustainable development by making full use of employee voice.
Originality/value
This review enriches voice endorsement research by introducing a communication framework to synthesize its antecedents and extends the application of the communication model in organization research. Additionally, the authors offer directions for future research.
Keywords
Acknowledgements
The authors fully acknowledge the funding support from the National Natural Science Foundation of China (72001175) and XJTLU Research Development Funding (RDF-20-02-48, RDF-22-01-075).
Conflict of interest: The authors report no conflict of interest.
Citation
Wang, T., Xu, Y. and Li, J. (2024), "Antecedents of voice endorsement: a communication perspective", Chinese Management Studies, Vol. 18 No. 3, pp. 612-627. https://doi.org/10.1108/CMS-07-2022-0241
Publisher
:Emerald Publishing Limited
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