Effects of workplace rumors and organizational formalization during the COVID-19 pandemic: a case study of universities in the Philippines
Corporate Communications: An International Journal
ISSN: 1356-3289
Article publication date: 8 June 2021
Issue publication date: 1 October 2021
Abstract
Purpose
This study examines the effects of workplace rumors and organizational formalization on the degree of role ambiguity and emotional exhaustion that university employees in the Philippines are experiencing during the coronavirus disease 2019 (COVID-19) pandemic. The interaction between the two variables is also analyzed.
Design/methodology/approach
Online survey data were obtained from 522 faculty members and staff at three public universities in the Philippines. The data were analyzed using partial least squares structural equation modeling.
Findings
The results show that both workplace rumors and organizational formalization are associated positively with role ambiguity and emotional exhaustion, and role ambiguity mediates workplace rumors' effect on emotional exhaustion. Moreover, the moderating effect analysis shows that workplace rumors and organizational formalization interact and intensify the degree of role ambiguity and emotional exhaustion that employees experience.
Originality/value
This study extends previous research by showing that employees who work in a highly formal structure can be extremely sensitive to workplace rumors during a period of uncertainty.
Keywords
Acknowledgements
The authors would like to thank the editor and the anonymous reviewers of the Corporate Communications: An International Journal for their time and effort devoted to help us improve the quality of this research. This research received financial support from National Institute of Development Administration and Assumption University.
Citation
Puyod, J.V. and Charoensukmongkol, P. (2021), "Effects of workplace rumors and organizational formalization during the COVID-19 pandemic: a case study of universities in the Philippines", Corporate Communications: An International Journal, Vol. 26 No. 4, pp. 793-812. https://doi.org/10.1108/CCIJ-09-2020-0127
Publisher
:Emerald Publishing Limited
Copyright © 2021, Emerald Publishing Limited