A hierarchical model for critical success factors in apparel supply chain
Business Process Management Journal
ISSN: 1463-7154
Article publication date: 10 April 2020
Issue publication date: 2 November 2020
Abstract
Purpose
Supply chain management plays an important role in sustaining businesses in today's competitive environment. Therefore, industrial managers are focusing on exploring the key performance improvement attributes of supply chain management to achieve a better position in the global market. Aimed at ensuring best supply chain management practices, this study presents the key performance improvement attributes, known as critical success factors (CSFs), within the context of the apparel supply chain of Bangladesh.
Design/methodology/approach
In this paper, the interpretive structural modeling method (ISM) has been applied to develop a structural framework to analyze the contextual relationship among the factors under consideration. MICMAC (Matriced' Impacts Croise´s Multiplication Applique´e a´ unClassement) analysis has also been performed to define the classification of the CSFs in terms of their driving and dependence power.
Findings
The research findings reveal that supply chain collaboration/partnership and customer satisfaction are of crucial importance to success in the context of supply chain management of the readymade (RMG) garments industry of Bangladesh. Further evidence suggests that these, along with other success factors, can assist in achieving a competitive advantage and better market position. A number of theoretical and managerial implications have been provided for managers and practitioners, and for further evaluation of the study.
Originality/value
This paper considers a new supply chain problem which identifies and evaluates critical success factors. This paper also develops a new structural model for evaluating critical success factors.
Keywords
Acknowledgements
This research was supported by BUET CASR under grant number DAERS/CASR/R-01/2017/DR-2280 (50). The authors would like to show our gratitude to all the academicians and industry experts who assisted in conducting this research by providing valuable insight and expertise.
Citation
Chowdhury, N.A., Ali, S.M., Paul, S.K., Mahtab, Z. and Kabir, G. (2020), "A hierarchical model for critical success factors in apparel supply chain", Business Process Management Journal, Vol. 26 No. 7, pp. 1761-1788. https://doi.org/10.1108/BPMJ-08-2019-0323
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited