Business and operational excellence at organisational levels: an integrated methodology for self-assessment
Business Process Management Journal
ISSN: 1463-7154
Article publication date: 28 May 2024
Issue publication date: 11 June 2024
Abstract
Purpose
Business and operational excellence models are frequently employed by organisations as self-assessment tools for ensuring continued performance improvement. This paper presents an integrated methodology for excellence self-assessment that is applicable at organisational and functional levels.
Design/methodology/approach
The self-assessment methodology was sequentially developed, based on a theoretical and practical perspective, and a case study was presented.
Findings
This study develops: (1) a framework of excellence enablers and results criteria for each of the organisational, functional (core and supportive processes) and operational levels; (2) a framework of the characteristics of maturity levels of excellence according to enablers, results, organisational context, in addition to other assessment components; (3) a framework of the assessment and improvement steps for achieving excellence.
Originality/value
Although several proposed methodologies are available for the self-assessment of business and operational excellence, these only partially focus on various organisational aspects (such as the organisational and functional level, and organisational context) and are primarily used as business excellence models by non-large organisations. This study aims to fill the research gap in this regard.
Keywords
Citation
Alanazi, M.H. (2024), "Business and operational excellence at organisational levels: an integrated methodology for self-assessment", Business Process Management Journal, Vol. 30 No. 4, pp. 1314-1339. https://doi.org/10.1108/BPMJ-07-2023-0520
Publisher
:Emerald Publishing Limited
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