Picking low hanging fruit? Synergies between strategic quality management and corporate social responsibility

Abstract

Purpose

The purpose of this paper is to explore and identify the areas in common between strategic quality management (SQM) and corporate social responsibility (CSR) from the literature. Studying these areas is important to develop any further connection between SQM and CSR because of both the potential for benefit to organisations and society, and in order to minimise resources needed for effective action by capitalising on synergies.

Design/methodology/approach

Literature review covering a broad range of publications that addresses the synergies of quality management and CSR to identify areas of commonality and thus simplify CSR implementation.

Findings

Identification of opportunities for knowledge transfer between SQM and CSR.

Practical implications

Synergies between SQM and CSR may offer attractive opportunities to capitalise on prior actions and learning, to enhance the value added to an organisation and the society in which it operates.

Originality/value

This evaluation is a part of a more in-depth research study investigating the relationship between and integration of SQM and CSR, and its application in specific contexts.

Citation

Alsaif, T.M., Savage, B.M. and Reed, D.M. (2018), "Picking low hanging fruit? Synergies between strategic quality management and corporate social responsibility", Business Process Management Journal, Vol. 24 No. 6, pp. 1393-1411. https://doi.org/10.1108/BPMJ-01-2018-0014