Prioritizing the economic indicators of SSC: an integrative QFD approach of performance prism and BSC

Abstract

Purpose

This paper aims to propose an integrative economic model of the GRI (Global Reporting Initiative) and performance prism based on concurrent engineering and developed balanced scorecard (BSC).

Design/methodology/approach

In this paper, the supplier aspect added to the basic BSC framework, a quality function deployment (QFD) developed in four phases and the economic GRI priorities were determined. Finally, the outcomes of QFD were used in Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) for ranking the economic indicators.

Findings

The indicators of financial interpretation, risks and opportunities had the first rank in learning and growth, internal processes, customer and financial BSC aspects, and they had the second rank only in the suppliers' BSC aspect.

Research limitations/implications

In this paper, merely the economic indicators of the GRI standard was studied, and no comparison was made between the variables of the other standards and the GRI standard.

Originality/value

The most important contribution of this study is merging the supplier aspect and BSC based on the concept of suppliers, inputs, process, outputs and customers (SIPOC) in supply chain analysis. Achieving economic sustainability by a concurrent engineering approach is another novelty of this paper. The proposed model was examined in the tile and ceramic industry for the first time.

Citation

Goharshenasan, A., Sheikh Aboumasoudi, A., Shahin, A. and Ansari, A. (2022), "Prioritizing the economic indicators of SSC: an integrative QFD approach of performance prism and BSC", Benchmarking: An International Journal, Vol. 29 No. 2, pp. 522-550. https://doi.org/10.1108/BIJ-11-2020-0582