Modelling the readiness factors for agility in healthcare organization: a TISM approach
Benchmarking: An International Journal
ISSN: 1463-5771
Article publication date: 9 August 2019
Issue publication date: 13 September 2019
Abstract
Purpose
The purpose of this paper is to identify and analyze the interactions among different readiness factors for implementing agility in healthcare organization. Total interpretive structural modeling (TISM) based readiness framework for agility has been developed to understand the mutual interactions among the factors and to identify the driving and dependence power of these factors.
Design/methodology/approach
The identification of factors is done by TISM approach used for analyzing the mutual interactions between factors. Cross-impact matrix multiplication applied to classification analysis is utilized to find the driving and dependent factors of agile readiness in healthcare.
Findings
This paper identifies 12 factors of readiness for change in literature review, which is followed by an expert interview to understand the interconnection of factors and to study interrelationships of factors. The study suggests that factors like environmental scanning, resource availability, innovativeness, cost effectiveness, organizational leadership, training and development are important for implementing/improving the readiness of agility in healthcare organizations.
Research limitations/implications
This research focuses mainly on readiness factors for agility in healthcare sector.
Practical implications
Top management must stress on readiness factors that have a strong driving power for efficient implementation of agility in healthcare. This study helps the managers to take quick decisions, and continuous monitoring of readiness factors would be more beneficial to improve the quality of service, which makes the organization more agile.
Originality/value
In this research, TISM-based readiness for agile framework structural model has been proposed for healthcare organizations, which is a new effort for implementation of agility in healthcare.
Keywords
Citation
V., V., M., S. and Dutta, P. (2019), "Modelling the readiness factors for agility in healthcare organization: a TISM approach", Benchmarking: An International Journal, Vol. 26 No. 7, pp. 2372-2400. https://doi.org/10.1108/BIJ-06-2018-0172
Publisher
:Emerald Publishing Limited
Copyright © 2019, Emerald Publishing Limited