A national framework for promoting business excellence (NFPBE)
Benchmarking: An International Journal
ISSN: 1463-5771
Article publication date: 2 December 2021
Issue publication date: 24 November 2022
Abstract
Purpose
The purpose of this paper is to propose a national framework for promoting business excellence (NFPBE) using a quality management assessment framework (QMAF) with information knowledge communication (IKC) as an enabler.
Design/methodology/approach
The NFPBE using the plan–do–check–act (PDCA) cycle is developed, re-enforcing key quality management aspects/areas including national quality awards, QMAF summary and national innovation programmes using a meta-analysis.
Findings
The operationalising of the NFPBE is enabled and supported by an auditing tool to assess the degree of mentoring provided by universities/research institutions/consulting firms to participating firms whose progress will be assessed by the QMAF. It was emphasised that the success of the framework requires the buy-in of national governments to support the programme through stimulus incentives such as government assistance with the costs of research and development, and cooperative research ventures between universities and companies.
Research limitations/implications
The framework is conceptualised into a process flowchart, which is a blueprint to advancing business excellence in organisations at a national scale. The study is limited to only the conceptualisation of the framework. Therefore, an extended study of the framework implementation/application is required for revealing implementation guidelines.
Practical implications
The national framework has a propensity to enhancing the business excellence of organisations at a national level. Therefore, quality managers and policy makers could use the framework to understand the quality management shortfalls and consider strategies to achieving business excellence.
Originality/value
This research study proposed a blueprint to advancing quality excellence in organisations at a national level, guided by several quality frameworks.
Keywords
Citation
Lobo, S., Samaranayake, P. and Matawie, K.M. (2022), "A national framework for promoting business excellence (NFPBE)", Benchmarking: An International Journal, Vol. 29 No. 9, pp. 2952-2984. https://doi.org/10.1108/BIJ-04-2021-0231
Publisher
:Emerald Publishing Limited
Copyright © 2021, Emerald Publishing Limited