Messaging Knowledge

Abstract

Chapter Summary

This chapter explores the role of messages in knowledge networks. Messages are characterized in terms of the type of knowledge they represent and their attributes. Messages represent knowledge transactions in a network. The authors describe the type of message in terms of the knowledge capital it contains. The chapter considers what is involved in making all forms of knowledge capital available, accessible, and consumable in a network. Making knowledge available involves articulation – semantic, linguistic, visual, acoustic, and kinesthetic. Making knowledge accessible means encoding the knowledge, formatting, and packaging it as a message. The chapter also addresses factors that influence knowledge consumption, including coherence, completeness, verifiability, usefulness, relevance, orientation, freshness, and redundancy. The authors also provide examples of messaging human, structural, and relational capital.

Citation

Bedford, D. and Sanchez, T.W. (2021), "Messaging Knowledge", Knowledge Networks (Working Methods for Knowledge Management), Emerald Publishing Limited, Leeds, pp. 75-95. https://doi.org/10.1108/978-1-83982-948-220211005