The Innovative City Development through Place Marketing, Branding, Co-creation and Technology Application as New Perspectives for Slovakia

Abstract

Competitiveness and contemporary changes in our society and modern technologies force countries to apply the innovative processes in their managerial and marketing activities. Cities as the places of life of human beings and their coexistence with modern technologies could benefit from the implementation of place marketing and branding strategies and from the accepting of new approach to their consumers, predominantly citizens, but also local and international businesses and visitors. This process should be governed by the active and effective co-operation of public authorities, which means a symbiosis of multilateral parties aiming at one goal – a successful and satisfied city users and a destination with modern and effective leadership. For this reason, not only a concept of the effective co-operation is crucial, but also a concept of modern technologies application, for instance a model of smart city or the co-creation principles applied in the fulfilment of service provision to citizens. In order to succeed in competitiveness, it is important to support in destinations the application of the innovative development and sound managerial strategies. This chapter explored a strategy applied in city marketing of one city in Slovakia, Banska Bystrica. The methods of comparison and benchmarking to propose the innovative approach to marketing have been applied. In primary and secondary researches, mixed methods have been used, a combination of quantitative methods (demand side perspective) and the application of the importance–performance analysis and qualitative methods (interviews with the representatives of municipalities, private sector and non-governmental sector representatives, e.g., supply side perspective).

Citation

Mazurek, M. (2020), "The Innovative City Development through Place Marketing, Branding, Co-creation and Technology Application as New Perspectives for Slovakia", Hassan, A. and Sharma, A. (Ed.) The Emerald Handbook of ICT in Tourism and Hospitality, Emerald Publishing Limited, Leeds, pp. 409-423. https://doi.org/10.1108/978-1-83982-688-720201026