The Qualitative Study of Factors Influencing to International Students’ Satisfaction: The Case of a Private University in Turkey

Abstract

The purpose of this qualitative study was to determine international students’ satisfaction on the quality of a private university in Turkey and the factors which influence their satisfaction. The study also investigated international students’ suggestions to improve their studies and life in Turkey. For these purposes, focus group interviews were conducted with 27 international students. Deductive coding was used to analyse collected data. The findings show that international students’ satisfaction is shaped by a number of different factors including, perceived quality of teaching, living and support service experiences and scholarships. Results also showed that participants considered extracurricular activities as an important part of their experiences when it comes to improving their campus life and learning experience.

Citation

Collins, A., Sanal, Z.G. and Takır, A. (2021), "The Qualitative Study of Factors Influencing to International Students’ Satisfaction: The Case of a Private University in Turkey", Shneikat, B., Cobanoglu, C. and Tanova, C. (Ed.) Global Perspectives on Recruiting International Students: Challenges and Opportunities, Emerald Publishing Limited, Leeds, pp. 155-172. https://doi.org/10.1108/978-1-83982-518-720211010