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Introduction

ISBN: 978-1-83982-149-3, eISBN: 978-1-83982-148-6

Publication date: 3 March 2021

Schulz, R., Sense, A. and Pepper, M. (2021), "Introduction", Customer Development of Effective Performance Indicators in Local and State Level Public Administration, Emerald Publishing Limited, Leeds, pp. 1-11. https://doi.org/10.1108/978-1-83982-148-620211001

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Emerald Publishing Limited